- Salary
- £39k – £43k/yr
- Location
- Flexible
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Administration
- Source
- Pinpoint
Description
Data Officer
Application Deadline: 5 November 2026
Department: Programme Management
Employment Type: Permanent - Full Time
Location: Flexible
Reporting To: Francesca Waters - Interim Programme Operations Director
Compensation: £39,329.28 - £42,904.67 / year
Description
Contract: Full time, permanent
Salary: £39,329.28 (£42,904.67 inclusive of London office allowance) plus competitive pension
Salary: £39,329.28 (£42,904.67 inclusive of London office allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Thursday 5 November at 9am.
Frontline is entering a significant period of growth, with an expanding programme portfolio and an increasing need for high-quality data, reporting and insight to support programme delivery, contractual requirements and organisational decision-making.
To support Frontline's growing programmes and wider data capability, we are recruiting a Data Officer to join our newly established Data and Business Intelligence function.
Working closely with Evaluation, Programme Management, Salesforce and Operations colleagues, the team will develop and maintain reporting solutions, improve data quality, support performance monitoring and help establish consistent approaches to data governance across the organisation.
Working alongside the Data Governance and Business Intelligence Lead, the Data Officer will support the management, quality and reporting of programme data across Frontline. The postholder will help maintain reporting solutions, undertake data validation and quality assurance activities, investigate data discrepancies and support the production of accurate, trusted and accessible information.
The role will also contribute to the development of Power BI reporting, support data analysis and reporting activities, and help ensure colleagues have access to reliable information that supports effective programme delivery and decision-making.
This is an excellent opportunity for someone with strong analytical skills and an interest in data governance, reporting and business intelligence to further develop their expertise within a growing organisation. The role offers the opportunity to help shape a new function, contribute to the development of Frontline's data capability and support data-driven decision-making across the organisation.
This is a newly established role within a newly established function. As Frontline continues to grow and our organisational structure evolves, some aspects of the role, including its job title, reporting line and team structure, may be subject to change.
Key Responsibilities
Reporting and Business Intelligence
- Support the development, maintenance and continuous improvement of Power BI dashboards, reports and business intelligence solutions.
- Produce high-quality reporting and management information that supports programme delivery, performance monitoring and decision-making.
- Maintain reporting documentation, metric definitions and reporting standards, ensuring outputs remain accurate and reliable.
Data Quality and Governance
- Support data governance, validation and quality assurance activities across Frontline's programmes and services.
- Investigate data quality issues, reporting anomalies and inconsistencies, helping to identify root causes and implement improvements.
- Contribute to the development and maintenance of data standards, reporting processes and governance documentation.
Data Analysis and Systems
- Work with data from Salesforce and other organisational systems, using Power BI, SQL, DAX and related tools to validate, analyse and transform information.
- Support the maintenance and development of datasets, data models and reporting environments.
- Work with colleagues across Salesforce, Programme Management and Evaluation to help ensure programme data is captured accurately and consistently.
Stakeholder and Programme Support
- Support programme and operational teams by providing reporting, analysis and management information that informs delivery decisions.
- Respond to data and insight requests from colleagues across Frontline, helping stakeholders understand and use information effectively.
- Support participant, performance and contractual reporting requirements and help ensure stakeholders have access to trusted and meaningful information.
Continuous Improvement
- Contribute to improvements in reporting, data quality, governance processes and ways of working.
- Support the use of automation, AI and emerging technologies to improve efficiency and reporting capability.
- Help develop sustainable reporting practices and improve data literacy across the organisation.
Professional Development and Team Development
- Build expertise in data governance, business intelligence and programme reporting.
- Keep up to date with developments in Power BI, SQL, reporting and data management best practice.
- Contribute to the development of Frontline's growing Data and Business Intelligence function.
Skills, Knowledge and Expertise
Experience and knowledge
- Experience working in a data, reporting, analytics, programme support or comparable role.
- Experience in using data query languages (e.g. SQL/DAX) to extract, interrogate, validate or analyse data.
- Experience working with datasets and investigating data quality issues.
- Experience creating reports and dashboards to support decision-making.
- Strong Excel skills, including working with large datasets and complex data.
- Strong numerical and analytical skills.
- Experience working with multiple stakeholders and priorities.
- Good understanding of data quality, data integrity and the importance of accurate reporting.
- Experience using Power BI or a similar business intelligence/reporting platform.
- Experience documenting processes, analysis or reporting outputs.
- Experience working with Salesforce or comparable CRM systems.
- Experience supporting data governance, reporting or business intelligence activities.
- Experience working with APIs, systems integrations or automated data flows.
- Experience working within education, professional development, charity or public sector environments.
- Experience using automation or AI tools to improve reporting or data management processes.
Skills and characteristics
- Excellent attention to detail and commitment to accuracy.
- Strong numerical, analytical, and problem-solving skills.
- Ability to identify trends, inconsistencies, and anomalies within data.
- Excellent organisational skills, with the ability to manage competing priorities and deadlines.
- Strong written and verbal communication skills.
- Ability to explain data and reporting concepts to non-technical colleagues.
- Proactive and willing to take ownership of tasks and follow issues through to completion.
- Curious and adaptable, with a willingness to learn new technologies, systems and ways of working.
- Commitment to continuous improvement and developing expertise in data, reporting, and business intelligence.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
Skills
SQLExcelSalesforcePower BI