Performance Manager

Job Description:

Title: Performance Manager 

Classification: Exempt   

Scope of Position: The Performance Manager will oversee the Data Management Office (DMO), including the Tracking Unit and Quality Assurance team. The Performance Manager will oversee program performance, track key metrics, and ensure staff accountability in meeting contract deliverables and workforce system goals. 

Essential Functions:  

• Work with staff to ensure customer flow, service delivery, and data management are efficient and effective 

• Assign work to DMO staff in conjunction with the Performance Specialist  

• Evaluate and standardize office procedures and effectively troubleshoot and resolve issues 

• Ensure data entered on the required system(s) is current, accurate and timely 

• Retrieve and organize critical operations reports 

• Present data and reports to leadership in a clear and effective manner, using graphs, tables, and other methods 

• Attend and/or lead regional meetings 

• Monitor DMO staff production and provide coaching as necessary 

• Based on analysis, determine where improvements can be made to center operations 

• Assist with staffing logistics 

• Implement and adhere to the Quality Assurance System 

• Provide research and support for critical team decisions 

• Manage ISO compliance and audits 

• Track, report, and ensure compliance with ISO auditing process 

• Other opportunities as available 

Education and Experience Requirements:  

• Bachelor’s degree in a related field, or an equivalent combination of education and 4–10 years of relevant leadership experience 

• Data analysis experience preferred  

• Excellent communication and problem-solving skills 

• Previous experience with Workforce Development or Workforce Programs is a plus 

• Proficiency in Microsoft Office applications, with a high proficiency in Microsoft Excel. Knowledge of Smartsheet and/or Power BI is a plus. 

• Regional travel is required 

• Valid driver’s license and clean driving record required 

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.