Customer Experience Specialist – Dutch Speaker

Job Description

We are seeking Dutch-speaking Customer Support Specialists for an on-site role in Lisbon, Portugal, supporting a premium consumer brand.
In this position, you will act as a brand ambassador, delivering high-quality, personalized customer service across multiple communication channels. You will play a key role in building trust, boosting customer engagement, and fostering long-term brand loyalty.

Your Role

• Provide professional customer support via phone, email, and chat.
  
• Handle both inbound and outbound contacts, identifying customer needs to offer tailored solutions.
  
• Deliver high-quality service focused on first-contact resolution.
  
• Represent premium products and services with confidence, accuracy, and brand alignment.
  
• Assist customers with orders, product inquiries, account management, and service requests.
  
• Identify opportunities for customer retention and soft upselling based on individual preferences.
  
• Maintain accurate case records in CRM systems and follow standard operational guidelines.
  

Your Qualifications

• Native or fluent Dutch (C1/C2 level) with good English skills.
  
• Previous experience in customer service, retail, or contact center environments is an advantage.
  
• Strong communication, active listening, and interpersonal skills.
  
• Customer-centric approach with strong attention to detail.
  
• Tech-savvy and comfortable using digital support tools and multi-screen systems.
  
• Ability to balance both service excellence and subtle sales-oriented conversations.
  
• Adaptable team player who thrives in a fast-paced environment.
  

The Offer

• Location: On-site position in Lisbon, Portugal (modern office with convenient transport links; company-provided accommodation available for eligible relocation candidates).
  
• Schedule: Full-time (40 hours per week) on rotational shifts, Monday to Sunday between 07:00 and 19:00.
  
• Compensation & Benefits: Competitive monthly salary package (with or without accommodation options), plus comprehensive health insurance from day one.
  
• Time Off: 22 days of paid annual leave plus official local public holidays.
  
• Training: Fully paid initial training program (~11 working days).
  
• Environment & Growth: Multicultural workplace with clear career advancement paths within a global organization.