Senior Business Analyst, Business IT Solutions

Summary

JOB SUMMARY:Reporting to the Leader, Business IT Solutions, the Senior Business Analyst manages the process of implementing business solutions within Providence Health Care (PHC), advises client departments on opportunities to improve business functions through existing solutions, and maintains alignment between a portfolio of products and overall organizational strategy. Gathers requirements and sets objectives ensuring deliverables are met in collaboration with PHC clients and works with Provincial Digital Health Information Services (PDHIS) to determine technical configuration. Develops, recommends, and manages strategies, policies and procedures on products within PHC. Maintains quality control in relation to PHC standards and supports PDHIS to enable product system functions to be operating and accessible. The Senior Business Analyst/Project Leader is the primary contact for PHC related items and acts as a liaison between PHC and various service providers.QUALIFICATIONS:Education, Training and ExperienceGraduation from a recognized degree program in a relevant discipline and five (5) years’ recent, related experience that includes managing medium to large scale projects, facilitating and managing consultation processes with a wide range of partner groups, or an equivalent combination of education, training and experience.Skills and AbilitiesUnderstanding of common business applications, including configuration, customization, and administration.Working knowledge of AI tools and concepts, including generative AI, with the judgment to assess their fit, limitations and risks in a healthcare setting.Familiarity with database queries related to digital products.Understanding of APIs to integrate with other tools.Skills in administering and maintaining business platforms, including user management and permissions.Effective collaboration skills and the ability to establish and maintain positive working relationships with staff at all levels of the organization.Knowledge of project management principles and methodologies and ability to coach staff on these skills.Basic understanding of software development practices and Agile methodologies.Ability to analyze and interpret data to generate insights and reports.Ability to identify inefficiencies and recommend improvements to workflows and processes.Attention to detail to ensure accuracy and reliability of data and configurations.Excellent verbal and written communication skills to interact with partners and team members.Physical ability to perform the duties of the position.Provides a consulting service to client departments by answering inquiries, assisting clients in understanding the existing product catalog service and opportunities to leverage for improving business functions.Manages the implementation of technology products by collaborating with clients to gather requirements including workflows, schemes, custom fields and dashboards. Sets objectives, ensuring deliverables are met, resolving issues, negotiating with client departments, service providers, and PDHIS. Prepares and delivers training/orientation programs and materials for the client department.Identifies opportunities to apply AI and automation to business processes, and help define requirements, success measures and responsible-use considerations for AI-enabled solutions.Collaborates with PDHIS to determine the optimal technical configuration.Identifies testing requirements, including systems testing, user testing and production implementation. Performs post-implementation and quality improvement reviews related to design and usability.Manage assigned platforms (including tools such as JIRA and other emerging enterprise systems), ensuring they remain usable, scalable, and aligned with user needs.Consults on accounts/licensing for products, including access and deprovisioning for inactive users.Triages requests, provides responses and status reports to originators; stewards or transfers requests as necessary and maintains operational inventory and statistics and reports on activity.Provides support/consultation to ensure system functions are operating and accessible, including monitoring product usage and growth.Maintains quality control by monitoring design compliance to PHC standards. Revises guidelines and standards to ensure consistency in design and usability as needed. Monitors performance of products and takes immediate corrective action if necessary.Develops and recommends strategies, policies and procedures in relation to business IT products in use within PHC; implements, documents and maintains these procedures.Conducts internal user experience assessments, focus groups, and feedback surveys.Performs other related duties as required.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required