Manager - Pension Administration

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

The Operations Manager is responsible for managing day to day delivery for assigned processes, ensuring accuracy, timeliness, and a strong focus on quality. This role oversees a team of colleagues handling transactional and client specific work, provides hands on guidance, and ensures issues are resolved quickly and effectively.
The individual will manage workflow, track performance, support team development, drive compliance, and strengthen process efficiency. They will play a key role in ensuring service excellence and meeting client expectations consistently.

Role & Responsibilities
 

 Daily Operations Management

• Manage day‑to‑day process delivery, ensuring completion of work within defined SLAs and quality standards.
• Allocate tasks, plan daily workloads, and adjust priorities based on volume and deadlines.
• Monitor queues, track progress, and ensure timely closure of activities.
• Handle first‑level escalation and coordinate with senior managers for complex cases.

Performance & Quality Tracking

• Review daily and weekly performance dashboards.
• Conduct regular quality checks, identify gaps, and ensure corrective actions.
• Maintain detailed records for audit, reporting, and compliance requirements.

Team Leadership & Development

• Manage a team of analysts/senior analysts, ensuring clarity of roles and expectations.
• Conduct daily huddles and regular 1:1 discussions for feedback and coaching.
• Support team training, skill development, and readiness for new processes.
• Drive accountability and foster a positive, inclusive work culture.

Client & Stakeholder Support

• Provide timely updates to onshore/offshore partners on delivery status.
• Highlight risks, delays, or operational challenges with transparency.
• Participate in process reviews and contribute to service improvement.

Process Discipline & Compliance

• Ensure adherence to SOPs, internal controls, and audit requirements.
• Maintain updated process documentation and support readiness for audits.
• Ensure all colleagues follow compliance, data security, and confidentiality guidelines.

Continuous Improvement

• Identify process gaps, volume patterns, or efficiency opportunities in the workflow.
• Recommend and support execution of small‑scale improvements.
• Contribute inputs for automation, standardization, and error‑reduction initiatives.

Experience & Qualifications

• Graduate with 5-10 years of experience in operations, preferably in Wealth or Retirement Administration.
• Strong understanding of operational workflows, including pension transactions, Leave & Absence, Audit requirements, and Issue Management.
• Hands‑on experience managing teams and delivering high‑volume, deadline‑bound work.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency in MS Office applications (Excel, Word, PowerPoint).
• Ability to provide clear instructions, monitor performance, and deliver accurate results in fast‑paced environments.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.