- Workplace
- Remote
- Type
- Full-time
- Source
- Eightfold
Description
## Join our Team
About This Opportunity
As a Junior Collections Analyst, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will learn and perform core cash collection and customer account management activities in a global B2B environment, helping to ensure accurate records, timely payments, and a positive customer experience.This role is an excellent opportunity to develop your knowledge of accounts receivable, collections, billing, and finance operations while working with colleagues and customers across different countries and cultures.
Key Responsibilities
- Support the migration of collections activities into the SSC, including knowledge transfer and process documentation.
- Perform routine cash collection and accounts receivable activities for B2B customers.
- Contact customers professionally regarding overdue invoices, payment commitments, disputes, and account-related questions.
- Assist with investigating and resolving billing, payment, and account discrepancies in collaboration with internal stakeholders.
- Work with Billing, Treasury, Credit Management, Sales, and virtual teams across the organization.
- Use billing and collections platforms, including Zuora and Oracle, to update account information and maintain accurate records.
- Follow established procedures, service levels, and compliance requirements.
- Identify and communicate opportunities to improve process efficiency, consistency, and customer experience.
Escalate complex or sensitive customer and account issues to the appropriate team members.
What You Will Bring
- Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field; recent graduates are welcome to apply.
- Basic experience, in cash collection, accounts receivable, credit management, finance operations, or customer service. Relevant experience in a B2B environment is an advantage.
- Understanding of invoicing, payments, accounts receivable, and customer account management.
- Interest in learning about Treasury and Credit Management processes.
- Familiarity with ERP, billing, or collections platforms; experience with Zuora or Oracle is an advantage but not required.
- Professional written and verbal English communication skills. English is required because the role works with colleagues, customers, and teammates around the world.
- Ability to work effectively in virtual and multicultural teams.
- Strong attention to detail, organization, and willingness to learn.
- Basic analytical and problem-solving skills, with the ability to investigate issues and ask the right questions.
- Ability to manage priorities, meet deadlines, and follow up consistently.
- Adaptability and a positive attitude toward process migrations, new tools, and changes in ways of working.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 789480
