Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Azure Windows Virtual Desktop
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The Azure Virtual Desktop Engineer will contribute to technical planning, design, development/integration, and verification/validation of customer s AVD environment. understanding of Cloud Concepts, AVD deployments and handling Intune Infrastructure and Day-to-Day activities.

Roles & Responsibilities:
1) Strong knowledge in Managing and troubleshooting of VDI infrastructures. Have performed VDI upgrades and VDI migration from planning through implementation.
2) Knowledge on Citrix and Horizon Environment will be added advantage
3) VDI Patch Management and policies configuration.
4) Managing VDI license migrations and renewals.
5) Strong background with Microsoft SQL Server, IIS, Active Directory Policy Management
6) Ability to work with multiple stakeholders internal and external to deliver high customer expectations.

Professional & Technical Skills:
1) Must have skill: Microsoft Azure Windows Virtual Desktop, M365 Cloud PC/Intune/other EMM solution and MECM. PowerShell scripting, DevOps terraform knowledge.
2) Good to have skill: Citrix, Azure AVD, Cloud PC, SCCM Co-Management, VDI Management
3) Understand Azure Landing Zones, Azure Virtual Desktops
4) Plan Deployment of Hostpools, AppGroups,
5) Expertise in FSLogix Profiles, FSLogix App Masking
6) Ability to deploy Automation Runbooks
7) Familiarity with Azure Automation Accounts
8) Indepth Understanding of Azure Active Directory
9) Understanding of Deployment of Azure Virtual Desktop using code-based approach
10) Indepth understanding of MSIx appattach
11) Ability to deploy Azure Logic Apps for auto scale
12) Ability to create Azure Image galleries and custom windows 10 images for AVD deployments
13) Windows 10/11 Multi session operating system knowledge is a must.
14) Understanding of Office 365, Teams, Mobile Device Management, Modern Desktop
15) Knowledge on Active Directory , Identity and Access Management , Single Sign On.
16) Knowledge on AVD monitoring (bot Microsoft native tools and market leading monitoring products)
17) Ability to create Azure Monitoring alerts, Manage Key vaults, Storage accounts, In depth understanding of deploying Azure Files and NetApp Files
18) Must have deployed Azure virtual networks, VPN gateways and have an in depth understanding of Network configurations on Azure.

Additional Information:
1) Bachelor s Degree / Diploma in Engineering / Computer Science
2) Experience in providing Technical Support is desirable
3) Experience of working with global customers is an asset
4) AZ-900 Certification desirable or willing to achieve the certificate in desirable time.
5) AZ-140 Certificate will be an advantage.
6) Flexible to work in 24x7 rotational shifts, including weekend
7) Excellent communication skills

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.