Collections Officer - Consumer

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Join the change.  Electrify your future.

About the role

We’re offering an exciting 12‑month internal secondment for a Collections Officer – Complex Collections to join our Credit & Affordability team. This role is open to AGL employees based in Melbourne  who are looking to deepen their commercial acumen, build stakeholder capability, and gain exposure to complex, high‑value debt management.

Collections Experience plays a critical role in minimising overdue accounts and bad debt outcomes while maintaining a strong customer experience. The Complex Collections team manages high‑value and highly aged debt portfolios, working cross‑functionally to resolve customer indebtedness and improve engagement earlier in the collections lifecycle.

In this role, you will:

• Own and manage a portfolio of complex, high‑value debt accounts

• Apply strong commercial judgement to balance risk, revenue, and customer outcomes

• Conduct detailed account, interaction, and reconciliation analysis to determine appropriate collection strategies

• Proactively manage and resolve complex cash lock‑up disputes

• Engage with internal stakeholders across Credit & Affordability, Customer Markets, Finance, and Operations to drive outcomes

• Deliver robust reporting and trend analysis

• Contribute to overall team performance by supporting colleagues and sharing insights across the portfolio

What you’ll bring

• Strong negotiation, conflict resolution, and stakeholder engagement skills

• Confidence handling complex conversations

• Proven ability to self‑manage, prioritise competing demands, and work proactively

• Sound risk analysis and decision‑making capability

• Strong attention to detail and analytical mindset

• Intermediate Excel skills and confidence working with data and reporting

Interested?

If you’re looking for your next development opportunity and want to challenge yourself in a fast‑paced, high‑impact environment, we’d love to hear from you.

Please submit your application via the internal careers site and discuss your interest with your leader before applying.

Applications close: Wednesday 5 August 2026
 

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Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Credit