Collections Officer

The Collection Officer is responsible for managing and collecting outstanding debts from customers. The role includes contacting customers, negotiating payment plans, resolving disputes, and ensuring timely payments. What we’re looking for:Bachelor’s Degree in Finance/Accounting, or a related field is a plus1+ experience in collections or related experienceStrong negotiation, communication, and problem-solving skillsProfessional etiquette and ability to handle tough conversations.High integrity, confidentiality, and attention to detail. What you’ll do:Follow up with customers via phone, email, or email.Negotiate and manage repayment plans.Keep accurate records of communications and payments.Escalate complex cases as needed to the Collections Manager.Monitor payment history and identify risk accounts.Provide professional, compliant, and customer-focused service.Coordinate with billing and support teams.Submit regular collection reports.