Sr. Analyst, Customer Service

Date Posted:

2026-07-20

Country:

Philippines

Location:

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type:

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

• Performs duties related to overall customer service including post-sales support.

• May support sales team by notifying other divisions of customer concerns and trends.

• Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs.

• Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment.

• Provides instruction and education regarding products or equipment usage to customers and internal employees.

• Designs and manages product training for customers and staff.

Discipline Description

• Performs duties related to overall customer service.

• Provides support to sales team with regard to customer concerns.

• Coordinates with sales reps to identify inside sales opportunities.

• Serves as customer interface on product status and delivery.

• May manage or work in call center for customer support.

• Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.

• Consistently documents customer service needs to identify patterns and maintain quality.

Organization Level Description

1 Established and productive professional contributor.

2 Has theoretical to advanced knowledge of work area.

3 Problems faced are difficult and may be complex.

4 Works autonomously with limited supervision.

5 Influences others within the work area through explanation of facts, policies and practices.

  

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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