Technology Specialist I

The purpose of a Technology Specialist I role is responsible for the full lifecycle of end-user computing devices at our TIW warehouse facility. This includes preparing and deploying new devices for onboarding, collecting and processing devices at offboarding, and maintaining accurate hardware inventory. You will work with Microsoft Intune and Autopilot, Windows, macOS, and iPad devices, and Dell and Apple peripherals, so team members get working equipment quickly and company assets are tracked from receipt to retirement.

Job Responsibilities

• ​​Device provisioning and management: Enroll, configure, and deploy Windows devices using Microsoft Intune and Autopilot. Set up and image Windows and MacOS laptops and desktops to company standards. Configure and deploy iPads, including MDM enrollment and app assignment. Install and validate required software and applications on all device types. Troubleshoot enrollment, imaging, and configuration issues. (40%)
• Onboarding and offboarding: Prepare and stage devices and peripherals for new hires. Retrieve, wipe, and reset returned devices; remove them from Intune and other management systems. Verify that returned equipment is complete and in working condition. Coordinate with HR, IT, and department managers on timelines and equipment needs. (30%)
• Warehousing and hardware management: Receive, inspect, and store incoming hardware, including Dell and Apple laptops, desktops, iPads, and peripherals. Maintain an organized, secure hardware storage area. Manage stock of peripherals such as monitors, docks, keyboards, mice, headsets, and chargers. Identify low stock and help with reorder planning. (10%)
• Shipping and logistics: Pack, label, and ship devices to remote employees and other locations. Process inbound returns and track shipments to completion. Work with carriers and follow secure shipping practices for high-value equipment.​ (10%)
• Asset inventory and documentation: Maintain accurate records in the asset management system, covering assignment, status, location, and disposition. Perform regular inventory counts and reconcile discrepancies. Document device lifecycle activity, including deployment, reassignment, repair, and retirement. Support secure data wiping and certified disposal or recycling of end-of-life equipment. (10%)

Critical Skills & Experience Requirements

• High School Diploma in General Studies (Required)
• 2+ years of Technical Support or equivalent support environment (Required)
• 2+ years of Previous experience working in the IT field (Preferred)
• Experience in a warehouse, depot, or IT staging environment
• Ability to lift and move up to [40–50] lbs
• Proficient knowledge of Microsoft Windows, Mac, and iOS Operating Systems
• Proficient knowledge of PC Hardware repair
• Working knowledge of Microsoft Office 365 administration
• Proficient knowledge of Dell laptop and desktop repair
• Ability to communicate technical information, both verbal and written to a wide range of end-user skill levels
• Ability to effectively prioritize and execute tasks in a high-pressure environment

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
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