Senior Business Analyst - SAP Commerce (Hybris)

Techwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.

Who are we?

Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).

Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.

Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.

And we want YOU to be a part of it.

Job Description

Role Summary

We are seeking an experienced Business Analyst (BA) with deep expertise in digital commerce and eCommerce platforms to support SAP Commerce (Hybris) programs across AMS, enhancements, and transformational initiatives. The role will own requirements quality, business-process alignment, cross-functional coordination, and functional readiness from discovery through deployment and hypercare.

The ideal candidate should possess advanced requirements-management skills, strong stakeholder-engagement experience, and a solid understanding of B2B commerce processes. The individual will act as a trusted advisor and liaison among business stakeholders, product owners, architects, and technology teams; challenge assumptions constructively; drive alignment on priorities and scope; and ensure that delivered solutions achieve measurable business outcomes.

Key Responsibilities

• Business Requirements Management

·         Elicit, analyse, document, and validate business requirements from stakeholders.

·         Facilitate workshops, discovery sessions, and requirement-gathering meetings.

·         Translate business needs into functional specifications, user stories, and acceptance criteria.

·         Maintain requirements traceability throughout the project lifecycle.

·         Identify gaps, dependencies, and process improvement opportunities.

• Stakeholder Management

·         Establish and maintain business analysis standards, requirement templates, traceability practices, review checkpoints, and quality controls across the engagement.

·         Lead requirement reviews, resolve conflicting requirements, and ensure that scope changes are formally assessed, approved, and communicated.

·         Collaborate with business users, product owners, IT teams, and external partners.

·         Act as the primary point of contact for requirement clarifications.

·         Present business process recommendations and solution options.

·         Support decision-making by providing impact and feasibility assessments.

• Digital Commerce Support

·         Provide functional leadership across delivery teams.

·         Review deliverables, promote reusable practices, and support estimation, planning.

·         Analyse and document end-to-end commerce processes as per the client needs.

·         Support implementation and enhancement initiatives within SAP Commerce environments.

·         Facilitate backlog prioritization and release-planning activities and supporting product owners in making transparent prioritization decisions.

·         Analyse complex B2B business models and processes, and customer journeys as per the client needs.

• Agile Delivery Support

·         Define and validate functional requirements for integrations among SAP Commerce, ERP, CRM, PIM, payment, tax, logistics, identity, and other enterprise systems.

·         Document data flows, mappings, business rules, interface dependencies, exception handling, reconciliation requirements, and ownership of master and transactional data.

·         Participate in sprint planning, backlog grooming, and sprint reviews.

·         Coordinate with development and QA teams to ensure requirements are implemented correctly.

·         Define business outcomes, success measures, and acceptance thresholds for major initiatives.

·         Track whether delivered capabilities achieve the intended customer, operational, and commercial benefits, and recommend corrective actions where expected value is not realized.

• Testing & Validation

·         Support AMS operations by analysing incidents, service requests, recurring defects, and business-impact trends.

·         Clarify functional behaviour, contribute to root-cause analysis, identify permanent corrective actions, and help prioritize fixes and service improvements against agreed service levels.

·         Elicit and document non-functional requirements covering performance, scalability, availability, security, privacy, accessibility, auditability, localization, supportability, and regulatory compliance.

·         Support cutover and data-migration planning by defining business validation rules, reconciliation criteria, mock-cutover scenarios, readiness checkpoints, rollback considerations, and business sign-off requirements.

·         Develop test scenarios and business validation criteria.

·         Validate delivered functionality against business requirements.

·         Plan and coordinate User Acceptance Testing by defining the UAT scope, entry and exit criteria, scenarios, test data needs, participant responsibilities, defect-severity rules, progress reporting, and business sign-off requirements.

·         Lead business readiness activities for deployment and hypercare, including process and training impact assessments, operational handover, release communications, support documentation, adoption tracking, issue escalation, and confirmation that business teams are prepared to use and support the delivered capabilities.

Required Skills & Experience

• Functional Skills

·         12+ years of Business Analysis experience, including demonstrated ownership of complex digital commerce initiatives and leadership of business analysis activities across multiple workstreams or releases.

·         Hands-on experience in SAP Commerce (Hybris) implementations, upgrades, enhancements, or AMS engagements, with the ability to analyse platform capabilities, constraints, integrations, and fit-gap decisions.

·         Experience working on eCommerce or Digital Commerce platforms.

·         Strong understanding of software delivery lifecycle (SDLC).

·         Experience creating and governing BRDs, FRDs, user stories, acceptance criteria, process maps, functional specifications, use cases, decision logs, traceability matrices, and business impact assessments.

• Commerce Domain Knowledge

·         Experience contributing to solution estimates, release planning, scope definition, dependency assessment, risk analysis, and business-case development for digital commerce initiatives.

·         Experience in one or more of the following areas:

·         B2B Commerce (Mandatory)

·         Distribution & Channel Sales

·         Wholesale Commerce

·         Manufacturing

·         Technology Distribution

·         Order-to-Cash Processes

·         Customer Experience (CX)

• Platform Knowledge

·         SAP Commerce (Hybris)

·         SAP S/4HANA

·         SAP ECC

·         SAP Customer Experience Solutions

·         CRM Platforms

·         Product Information Management (PIM) Systems

• Tools & Technologies

·         JIRA/Confluence or equivalent

·         Visio / Lucidchart / Draw.io or equivalent

·         Microsoft Office Suite

• Preferred Qualifications

·         Experience supporting B2B commerce platforms.

·         Exposure to system integration projects involving ERP platforms.

·         Familiarity with Agile/Scrum methodology.

·         Experience working with distributed global teams.

·         Certification in CBAP, CCBA, PMI-PBA, Scrum, or Agile methodologies is a plus.

• Soft Skills

·         Excellent communication and presentation skills.

·         Strong stakeholder management capabilities.

·         Ability to facilitate workshops and business discussions.

·         Analytical and problem-solving mindset.

·         Strong documentation skills and attention to detail.

·         Ability to influence and collaborate across cross-functional teams.

·         Self-driven and proactive approach to work.