The Workforce Strategies (WFS) Generalist role supports the Workforce Strategies Advisory and HRIS teams with various engagements and projects. The WFS Generalist is central to ensuring high-quality project delivery and client satisfaction, working in close collaboration with team members to meet deadlines and respond to the unique challenges of each client. This role offers a platform for significant growth and the chance to contribute to innovative HR solutions in an outsourced service environment.

• Maintain the strict confidentiality when handling sensitive information and willingly take on additional responsibilities to support client needs and objectives
• Any other duty as needed to drive to the vison, fulfill the mission, and abide by the values of the firm

People Management and Relationships

• Contribute to a bold, caring, collaborative team environment by actively seeking opportunities to assist leadership and team members, adapting to different working styles
• Proactively and effectively communicate information regarding updates, issues, and concerns to client PIC, RKL partners, leadership, team members, and clients
• Take responsibility for the completion and quality of assigned work, while seeking and receptive to feedback and open to new ideas for personal and professional development

Business Growth

• Understanding of RKL Virtual’s value proposition, RKL’s business model, service lines, and competitive landscape
• Participate in client discovery sessions to help gather accurate information on client requirements and expectations for successful project outcomes. Collaborate on developing and presenting client proposal
• Contribute to the expansion of the business through exceptional client service, representing the firm at conferences and networking events, community involvement and identifying new opportunities

• Effective time management, proficient in setting priorities, managing multiple projects, overcoming obstacles, and utilizing organizational skills and attention to detail to accomplish tasks efficiently
• Ability to work collaboratively in a team environment, contributing to the collective goals of the firm and supporting colleagues in their client engagements
• Ability to conduct comprehensive research and analysis on HR regulations, best practices, and industry trends, and translate findings into actionable insights for clients
• Problem solving skills; ability to identify issues, analyze cause, develop innovative solutions, shift focus and adapt to changes in a fast-paced environment
• Adept with a variety of software, Microsoft Office Suite, HRIS and payroll software, multimedia training platforms and amenable to learning other productivity software

Education, Experience and Certifications

• 1 year of HR experience, preferably in a consultancy or outsourced HR services environment
• Associate's or bachelor’s degree in HR, communication, or business is preferred

Essential Functions

• Ability to work in a stationary position and use a computer for extended periods of time.
• Ability to travel to and from client meetings or on-site trainings
• Adequate manual dexterity to operate standard office equipment such as computers, telephones, and printers
• Capability to read and understand information presented on a computer screen and in written documents
• Must be able to communicate effectively with clients and team members in person, over the phone, and through electronic correspondence
• Flexibility to attend in-person meetings or training sessions as required, which may involve travel and overnight stays
• Ability to accommodate a flexible work schedule, including potential for work outside of standard business hours to meet client needs
• Ability to lift 20 lbs
• Ability to bend, kneel, twist, or reach out
• This job description is subject to change at any time and employee will be given additional responsibilities as assigned

Salary Range:

$65,000 - $75,000