Senior Underwriting Manager

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

This role will be expected to perform risk assessment of all life and health products as well as to build a highly competent underwriting team to deliver quality risk assessment, meet service level and productions targets set.

KEY ACCOUNTAIBILITIES     

• Oversee new business operations and underwriting functions that support the administration, risk assessment and issuance of life, health and investment linked applications.  
• Perform risk assessment of all life and health products to ensure that risk assessed is compliant to our company’s and regulatory guidelines.
• Work closely with distribution team to ensure that service delivery and production targets are met.
• Lead and provide guidance, training and development programs to our new business team and underwriters to ensure professional competency and deliver a delightful service experience to our customers and distributors.
• Review appeals and handle post claim underwriting.
• Develop and provide constant review of our underwriting guidelines to ensure that it is complied with our Group’s underwriting philosophy and negotiate with reinsurers to ensure that the guidelines remain competitive.
• Support new product launches and corporate’s initiatives by establishing appropriate new business and underwriting guidelines for the initiatives.
• Perform new business and underwriting audits. 
• Provide training and consultation support to distribution channels.
• Reduce operational risk by settings guidelines, procedures and controls that are compliance to the Company’s risk governance and philosophy.
• Deliver the Company’s key performance indicators set.
• Support new product launches and corporate’s initiatives to ensure smooth delivery.
• Achieve operations efficiency through automation by constantly reviewing existing processes, analysing management information data generated by automated rules engine and reviewing the underwriting rules to improve straight through processing rates.
• Review, monitor and manage financial budgets and expedition for the functions.

QUALIFICATIONS / EXPERIENCE

• Degree holder
• At least 8 years of underwriting experience in life and health insurance, preferably with experience in underwriting high net worth applications.
• Have experience in managing new business operations or case management of high net worth business
• Have experience in leading and managing a team of underwriters.

KNOWLEDGE & TECHNICAL SKILLS

• Strong knowledge in life & health insurance.
• Good understanding on regulatory related to life and health insurance.
• Good verbal and written communication skills.
• Strong relationship management skills with distributors.
• Good analytical, problem solving and decision-making skills