The Role

Flexible IT is hiring an experienced Technology Specialist to work full-time at Big Geyser's Brentwood location. You will be employed and supported by Flexible IT, but Big Geyser will be your day-to-day workplace. You will work onsite five days per week.
Big Geyser is a family-owned beverage and snack distributor that has operated in New York since 1986. Its Brentwood location is a fast-paced, high-energy environment supporting a large regional distribution business. You will work independently as their familiar IT presence, backed by Flexible IT when reinforcement is needed.
This is a mid-level role for someone with at least two years of professional IT support experience and a solid technical foundation.

What You Will Do

• Serve as Big Geyser's primary day-to-day technology resource
• Troubleshoot hardware, software, Microsoft 365, Azure, and general end-user issues
• Configure and support computers, applications, accounts, and peripherals
• Own requests from the initial report through resolution
• Keep users informed and document your work clearly
• Identify recurring issues and opportunities to improve Big Geyser's technology environment
• Work with the broader Flexible IT team when an issue requires reinforcement

What We Are Looking For

• At least two years of professional IT support experience in a business environment
• The ability to diagnose and resolve common technical issues independently
• Hands-on experience with Microsoft 365, Azure, Windows computers, hardware, software, and basic networking
• Strong communication and interpersonal skills
• Good judgment, organization, documentation, and follow-through
• An active interest in AI, including examples of how you have used it to solve a practical problem or improve the way you work
• Managed Service Provider experience is helpful but not required

Why Flexible IT

Flexible IT is a Long Island-based Managed Services Provider with more than 40 years of experience. We give people the independence to own their work while making sure they have a strong team behind them. We invest in people who are curious, take ownership, and want to keep getting better.

Benefits include: health insurance, paid time off, a retirement savings plan, certification reimbursement, and professional development and career growth.