- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Education
- Bachelor
- Closing date
- Today
- Source
- Vincere
Description
The role of the Client Success & Account Manager is to build and manage client relationships from initial engagement to renewal, onboard and support clients to achieve success on the platform, drive customer retention, and generate new business to grow the customer base.
Key Responsibilities:
- Onboard new clients and get them fully set up and active on the platform.
- Act as each client's main point of contact and provide proactive, ongoing support.
- Build long-term relationships that keep clients on the platform and renewing.
- Run product demonstrations that show the value of the organisation.
- Identify and qualify leads among landlords and property management companies.
- Convert free trials into signed annual contracts.
- Feed client questions and ideas back to the product team.
Requirements:
- Diploma or Bachelor's Degree in Business, Marketing, IT, or related field.
- Strong relationship and communication skills, comfortable being the face of the company to clients.
- Tech-savvy- quick to learn software and confident demonstrating it to others.
- Commercially minded; able to spot opportunities and turn interest into signed contracts.
- Self-motivated, organized, and able to own the full client journey end to end.
- Professional conduct and presentation.
- Experience in account management, client success, software, or B2B sales is an advantage.
