Service Manager

Description

DeSHAZO is seeking an experienced Service Manager to lead and develop our field service team in the Mobile, AL market. 

The ideal candidate will have a strong background in overhead crane service, maintenance, troubleshooting, and installations, along with the leadership skills needed to develop a team and deliver quality customer service.

KEY RESPONSIBILITIES

• Manage and coordinate daily field service, maintenance, inspection, and installation activities throughout the region.
• Work with customers, sales personnel, estimators, and engineers to plan projects, coordinate resources, and ensure work is completed efficiently.
• Schedule and dispatch service technicians while maintaining visibility of upcoming projects and service activities.
• Build strong customer relationships and communicate project updates, technical issues, and recommended solutions.
• Provide technical support and troubleshoot mechanical and electrical issues with technicians in the field.
• Coordinate materials and equipment with suppliers to support upcoming service projects.
• Lead, coach, and develop service technicians through hands-on training and performance management.
• Participate in technician recruiting, interviewing, annual performance reviews, and promotion recommendations.
• Maintain accurate project documentation and assist other Service Managers with resources and project guidance as needed.

REQUIREMENTS:

• Ideally, 6+ years of experience in the overhead crane industry, preferably in service management, field service, or engineering.
• Strong understanding of overhead crane systems, mechanical and electrical troubleshooting, maintenance, inspections, and installations.
• Previous experience leading or developing field service technicians is highly preferred.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities, work independently, and take ownership of responsibilities.
• Proficient in Microsoft Office and comfortable learning company-specific software.

PHYSICAL REQUIREMENTS:

• Ability to stand/walk 95% of the workday.
• Lift /Carry up to 45-50 pounds.
• Squat, twist, reach, climb, and bend frequently.
• Ability to push/pull material with equipment assistance.
• Possess hand/eye coordination and bilateral dexterity (gross and fine).
• Possess depth perception and peripheral vision.
• Possess the ability to hear.

WORKING CONDITIONS:

• Subject to working frequently at considerable heights
• Exposure to hot and cold Conditions.

COMPENSATION:

• Annual salary plus bonus/incentive potential. 
• Personal vehicle & mileage reimbursement program. 

INCENTIVE COMPENSATION CONSIDERATIONS: 

This position is eligible for a subjective bonus payment on an annual basis in recognition for performance and contributions. The criteria that will be considered will include, but not be limited to:

• The financial performance of the office.
• The professional development of the service technicians: including technical skill set, appearance, documentation, safety of technicians and customer communications.
• The improvements in customer service obtained through job/project planning, communication and execution.
• The success in fostering and maintaining a cooperative attitude of teamwork and customer service.

BENEFITS AVAILABLE:

· Medical / Dental / Vision Insurance

· 401k plan with match

· Company-paid short term disability insurance 

· Long term disability insurance available

· Company-paid basic life insurance

· Employee assistance program

· Additional life insurance available

· 9 paid holidays

· PTO Program

· Tool purchase program

· Weekly pay periods with direct deposit

· Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.