- Location
- London, England, United Kingdom · published
- Department
- IT
- Seniority
- Manager
- Source
- Workable
Description
At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully and hold ourselves to high standards, whether that's how we build products, manage risk or look after our people.
How you will contribute:
We are building the future of how people interact with their money, and we need a Senior Product Manager to own our core retail banking experience.
As our Senior Product Manager for Retail Banking, you won't simply manage a backlog or oversee feature delivery. You'll own the vision, strategy and execution of our core retail banking products, with a direct line to the Executive Committee, a dedicated squad of engineers and designers and the autonomy to deliver meaningful improvements at pace.
Reporting to the Head of Retail Propositions, you'll take ownership of the entire product lifecycle, from discovery and strategy through to delivery, launch and ongoing performance. You'll use customer insight, data and emerging technologies, including AI, to create better banking experiences and deliver measurable commercial and customer outcomes.
Other responsibilities include:
- Shape the future: Define and champion the product vision, strategy and roadmap for our retail banking products, turning complex financial problems into simple, intuitive customer experiences.
- Drive true autonomy: Lead product discovery and definition, working with a dedicated squad to conduct customer research, challenge assumptions and identify meaningful opportunities.
- Focus on measurable impact: Own key product metrics across customer adoption, engagement, retention, financial wellbeing and commercial performance, using data to continuously improve outcomes.
- Master the banking ecosystem: Work closely with Engineering, Design, Risk and Compliance to translate regulatory requirements into effective product experiences while maintaining appropriate controls.
- Take ownership of product delivery from initial concept through to launch and continuous improvement, making informed decisions about priorities, scope and investment.
- Identify opportunities to use AI, automation and emerging technologies to improve customer experiences, operational efficiency and product performance.
- Lead a squad of engineers and designers, providing clear direction while encouraging experimentation, accountability and effective decision making.
- Use customer research, behavioural data, complaints and market insights to identify problems, validate opportunities and inform product decisions.
- Develop clear product objectives and success measures, ensuring new products and improvements deliver demonstrable customer and business value.
- Work with Marketing, Operations, Finance and other teams to ensure successful product launches and continued improvements.
- Build strong relationships with senior stakeholders, including the Executive Committee, communicating product strategy, commercial opportunities, priorities and results.
- Balance customer needs, commercial objectives, technical considerations and regulatory requirements to deliver sustainable banking products.