Office Manager - Grand Forks

Who We Are

The Village is a leading non-profit organization dedicated to providing behavioral health and community services across North Dakota and Minnesota. At The Village, you'll find a career with purpose-where you can contribute to the well-being of individuals and families while growing professionally.

About the Role

The Village is seeking a dependable, customer-focused Office Manager for our Grand Forks, ND office. This position helps keep daily operations running smoothly while creating a welcoming experience for clients and supporting our clinical and administrative teams. We're looking for someone who enjoys a varied workday, works well independently and with others, and takes pride in providing exceptional service.

Salary: Starting at $22.00 per hour.

Schedule: This position follows an alternating two-week schedule:

• Week A: Monday-Friday, 7:30 AM-4:30 PM
• Week B: Monday, 10:15 AM-7:15 PM; Tuesday-Friday, 8:15 AM-5:15 PM

Key Responsibilities

• Welcome clients and serve as a primary contact for phone calls, questions, appointment scheduling, and payments.
• Coordinate the hiring, training, and supervision of administrative staff.
• Protect confidential client and organizational information.
• Manage office communications, prepare reports, and coordinate meetings.
• Complete billing tasks and data entry accurately and promptly.
• Help maintain a clean, organized, and secure office environment.
• Monitor office supplies and coordinate equipment needs.
• Serve as a connection between therapists and the Business Office to address administrative and billing needs.
• Assist clients with paperwork and help explain insurance and billing processes.
• Maintain accurate records and complete required documentation.
• Follow organizational policies and participate in required training.
• Work with leadership to support office operations and address needs as they arise.
• Perform other duties as assigned.

Qualifications

• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency with Microsoft Office and standard office equipment.
• Clear, professional verbal and written communication skills.
• Sound judgment when handling sensitive and confidential information.
• Ability to work independently and contribute to a collaborative team.
• A respectful approach to working with people from diverse backgrounds.
• Supervisory or management experience, or experience with healthcare billing and HIPAA requirements, is preferred.

What We Offer

• Medical Insurance for you & your family partially paid by The Village
• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan
• 100% 403(b) Retirement Match up to 5% upon hire.
• Voluntary Insurances including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance
• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week
• 8 to 9 Paid holidays
• Starting Paid Time Off (PTO) of 13 days/year

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.