Field Service Engineer II

Work Schedule

Other

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

REQUIREMENTS:
• Advanced Degree/Diploma, Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex instruments. NGS experience preferred.
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Excellent customer service and communication skills, both written and verbal

• Compliance with ISO 13485 regulations
• Strong organizational and time management capabilities

• Proven IT skills, networking understanding and Linux proficiency
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards

• Accurately maintain parts inventory, test equipment, tools, and technical data

• Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals

• Promotion and selling of Global Service and Support services and products