Marketing Supervisor

Description

Team Members Will Enjoy:

• FREE GAS (up to $3,900 annual value) or Free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

Responsibilities include but are not limited to:

• Supervise and support Casino Hosts and Player Development team members in their daily activities.
• Monitor player reinvestment and discretionary compensation to ensure compliance with company policies and established guidelines.
• Review, maintain, and update player information and customer records to support effective player development efforts.
• Assist with the planning, implementation, and execution of promotions, tournaments, giveaways, VIP events, and special events.
• Identify opportunities to reactivate inactive players and increase engagement among existing customers.
• Generate, analyze, and review reports related to player activity, promotions, and marketing performance.
• Ensure departmental policies, procedures, and service standards are consistently followed.
• Assist with recruiting, training, coaching, and developing team members to improve performance and customer service.
• Support cross property marketing initiatives and player development programs.
• Coordinate with other departments to ensure the successful execution of events, promotions, and guest experiences.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Assist with community outreach efforts and property awareness initiatives.
• Maintain current knowledge of company programs, promotions, industry trends, and competitive market activity.
• Identify opportunities to improve operational efficiencies, guest experiences, and departmental processes.
• Manage and maintain website content, social media platforms, and email marketing campaigns.
• Develop and maintain marketing schedules, promotional calendars, and communication timelines.
• Prepare and distribute promotional and event information to all departments to ensure operational readiness.
• Comply with all applicable gaming regulations, company policies, and procedures.
• Demonstrate professionalism, integrity, and a commitment to exceptional guest service.
• Perform other duties as assigned.

Requirements

• Associate's or Bachelor's degree in Marketing, Business, Hospitality, Communications, or a related field preferred; equivalent experience may be considered.
• Two to four years of experience in casino marketing, hospitality, customer service, sales, player development, or a related field.
• Previous supervisory or team leadership experience preferred.
• Knowledge of casino marketing concepts, player development programs, and customer loyalty initiatives.
• Experience with casino systems, player tracking systems, and marketing databases preferred.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal, written, interpersonal, and problem-solving skills.
• Strong customer service orientation and commitment to guest satisfaction.
• Ability to analyze data, identify trends, and make sound business decisions.
• Experience with Excel, Word, Outlook, Adobe Creative Suite, graphic design, or marketing content creation preferred.

$60,000 - $65,000/yr

Applications will be considered for 30 days; expires 12/5