Receptionist

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Provide excellent customer service.
• Maintains reception area in a neat and orderly condition.
• Maintain accurate records of phone calls, visitors, and badge activations
• Help visitors utilize the iLobby system, where applicable
• Be at your desk ready to work at your scheduled time
• Submit monthly numbers, accomplishments and opportunities at the end of month to your direct manager
• Follow all SLAs
• To ensure that all Lobby areas, including the reception, meeting rooms seating area, corridors and public spaces are presentable at all times if needed
• Help with Security, because you are positioned in the area where people arrive and leave, front office executives are well-positioned to be "eyes and ears."
• Train and develop new hires
• Other duties as assigned by management

Qualifications:

•Reliable Transportation
•Outstanding Attendance
• Customer service and/or office related experience preferred.
• Basic mathematical skills.
• Demonstrate the ability to be flexible and adapt to change in the work environment.
• Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
• Handle multiple projects at one time.
• Able to meet deadlines.
• Lifting up to 50 lbs.
• At least one year of office experience
• 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team- and service oriented; builds strong working relationships.
• exhibits superior verbal communication and phone skills.
• exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Be able to appropriately handle confidential and highly sensitive material.
• Demonstrated the ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.