Director of Facilities - Giants Ridge

Compensation Amount:

70,000.00 USD Annual

Job Summary:

The Director of Facilities provides leadership and management for maintenance of all existing facilities and grounds at Giants Ridge. This position also plans for future developments, adhering to legal and environmental standards with internal and external partners. This position reports to the General Manager and works alongside other directors and managers in developing and executing company initiatives.

Job Description:

Essential Functions

• Responsible for overall building and related equipment, security and custodial activities, pool and sauna facilities including all operations and staffing.
• Ensures facilities and grounds are maintained and operated in accordance with all rules and regulations of appropriate regulatory bodies, as well as company/industry standards and guidelines.
• Ensures adequate, year-round operational maintenance and transition between seasons (winter, spring, summer, fall) of landscaping, weatherproofing, preventative and regular maintenance. 
• Performs year-round assessments of grounds and facilities, including pre-season and post-season maintenance assessments; adequately addresses immediate action items.
• Oversight of all related equipment and personnel.
• Accountable for daily operations, future planning, and strategizing of grounds, and facility improvements to meet guest and company expectations.
• Year-round project management, construction and maintenance affiliated with company managed facilities and grounds.
• Oversees the monitoring and maintenance of infrastructure and essential systems including but not limited to: water, sewer, temperature control, parking lot and roads outside of municipality control.
• Oversees all snow removal operations.
• Designs, implements and maintains policies and procedures.
• Develops employee schedules and completes payroll.
• Develops long and short-range maintenance plans/programs (Capital projects, EAP’s, energy management plans, budget plans, etc.) for the purpose of ensuring resources are effectively utilized.
• Works collectively and collaboratively across all departments to address maintenance and facility needs.
• Performs inspections and evaluation of new construction, repair work, ongoing projects, equipment, worker orders, daily maintenance activities, and supplies to ensure efficiency, accuracy, and compliance with company, local, state, and federal regulations; approves inspection reports and payment requests.
• Oversees the invoicing process by managing and directing appropriate invoicing activities, ensuring proper coding for accurate financial reporting and compliance, while developing and overseeing budgeting efforts to ensure alignment with financial goals.
• Maintains logs of preventative, scheduled and unscheduled maintenance to all facility structures, grounds and related equipment.
• Ensures proper operation and maintenance of pool systems, water quality controls, and asocial mechanical equipment, including adherence to applicable codes and regulations.
• Ensures security of facilities and inventories, inventory tracking and ordering controls and procurement.
• Safety and security training and maintenance (OSHA, SDS).
• Attends and actively participates in all operational meetings and required company functions.
• Manages budgets, including preparation, explanation and execution.
• Interviews, selects, trains and directs employees; monitors performance through regular evaluations, staff development and guidance.
• Serves as Manager on Duty as needed.
• Performs other duties as assigned. 

Skill and Knowledge Requirements

• Bachelors degree from a four-year college or university; or five (5) to seven (7)) ears related experience and/or training; or equivalent combination of education and experience.
• Effective interpersonal skills, written and verbal communication; strong public speaker.
• A minimum of five (5) years working in a leadership role managing multiple departments.
• Demonstrated knowledge of building systems, construction and maintenance operations.
• Reading and writing work-related documents in English.  Ability to read and understand technical manuals, diagrams and instructions.
• Ability to identify and resolve complex facility related issues. 
• Demonstrated knowledge of construction permitting, building codes and regulations.
• Basic computer skills with proficiency in Microsoft Suite.  Ability to learn and implement new computer program systems.
• Ability to lead people, manage time and accomplish multiple tasks simultaneously. 
• Ability to write reports, business correspondence and procedure manuals.
• CPR/First Aide/AED Certification required or ability to obtain.
• Minnesota Certified Pool Operator certification or ability to obtain within 3 months of hire.
• Current Boiler Operator License or ability to obtain within 3 months of hire.
• Must possess a valid Class D Driver’s License with an insurable driving record, preferred CDL.

Physical Requirements

• Must be able to work extended hours indoors and outdoors in adverse weather conditions, extreme cold, heat and humidity.
• Ability to safely negotiate slippery/uneven walking surfaces. 
• Must have the ability to walk, hike, stand, climb and balance on variable uneven terrain.
• Ability to safely operate snowmobiles and all-terrain vehicles in difficult, uneven terrain.
• Lifting, carrying, and pushing up to twenty-five (25) pounds regularly, thirty (30) to fifty (50) pounds frequently, and up to seventy-five (75) pounds occasionally.
• Ability to work days, evenings, overnights, weekends and holidays as business needs dictate.
• Physical presence at the job site is essential to perform job duties. 

Equipment Used

• Mechanical Tools
• Telephone
• Two-way radio
• Company Vehicle(s)
• Snowmobile and ATV
• Pool safety and rescue equipment
• Various office equipment including computers
• Specialized electronics and related software.

Giants Ridge, managed by Guest Services, is seeking an experienced and highly motivated Director of Facilities to lead our facilities and grounds operations.  This key leadership role oversees the maintenance, safety, and operational excellence of all buildings, infrastructure, and outdoor spaces, including our Pool & Sauna Haus facility. 

The Director of Facilities will manage a dedicated team, coordinate with other facility departments, and ensure all facilities meet the highest standards for safety, functionality, and guest satisfaction.  This position is responsible for strategic planning, capital projects, preventative maintenance, snow removal operations, and compliance with all regulatory requirements. 

This is a $70,000 - $75,000 salaried position commensurate with experience. 

What We’re Looking For:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years in a leadership role managing multiple departments.
• Strong knowledge of building systems, construction, maintenance operations, and applicable codes. 
• Minnesota Certified Pool Operator and Boiler Operator licenses (or ability to obtain within 3 months).
• CPR/First Aid/AED Certification (or ability to obtain).
• Valid Class D driver’s license with insurable driving record (CDL preferred).

Why Work at Giants Ridge?

• Comprehensive Health Coverage – Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support.  We also offer HSAs, FSAs and more to help you manage healthcare costs.
• Retirement Savings – Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security. 
• Paid Time Off – Take time to rest, relax and recharge with generous PTO.
• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Golf Privileges – Hit the greens with complimentary golfing at our two championship golf courses.
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge. 
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! – Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season, family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer features world-class golf and lift-served mountain biking, while winter brings incredible skiing, snowboarding, fat tire biking, and more. Guests and employees alike can enjoy the Pool & Sauna Haus, along with dining, lodging, and a variety of year-round recreational amenities. Employees also have access to discounted lesson opportunities to help them develop new skills and make the most of the Giants Ridge experience. Beyond the resort, the Iron Range region offers abundant outdoor recreation, including lakes and waterways for boating, fishing, and paddling, as well as extensive trail networks for hiking, snowmobiling, and other seasonal activities. Spring and fall provide the perfect transition between seasons, showcasing the natural beauty and outdoor adventures that make the region a great place to live, work, and play.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.