Case Coordinator

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

Case Coordinator — Medical Readiness Support

Location: Columbus, Ohio
Client: Ohio Army National Guard (OHARNG)
Worksite: Defense Supply Center Columbus, Medical Detachment, Building 11, Section 11, 401 North Yearling Road, Columbus, OH 43213
Schedule: Monday–Friday, generally between 7:30 a.m. and 4:30 p.m. Eastern Time
Work Arrangement: On-site with Government-permitted telework as authorized
Position Type: Full-Time, Federal Contract Support

Position Overview

Crossroads Talent Solutions is seeking a detail-oriented Case Coordinator to provide administrative and clerical medical-readiness support to the Ohio Army National Guard. Working in support of the medical case management program, the Case Coordinator will assist with documentation, appointment tracking, case updates, records coordination, reporting, and communication necessary to keep Soldier medical-readiness cases accurate and moving forward.

The PWS specifically describes Case Coordination as supporting basic clerical and administrative medical readiness requirements.

Key Responsibilities

• Provide clerical and administrative support for Service Member medical-readiness cases.
• Enter, update, maintain, and review case information within authorized Government medical-readiness systems.
• Assist with organizing and processing medical and dental documentation associated with assigned cases.
• Support the preparation, processing, maintenance, and tracking of Release of Information requests.
• Maintain tracking logs and follow up on outstanding records, documentation, and administrative case requirements.
• Track scheduled medical appointments and update appropriate case-management records.
• Assist with preparation of case status information for scheduled case reviews.
• Maintain administrative records related to outstanding medical and dental requirements.
• Provide compliance-tracking updates and administrative information to designated Battalion, Brigade, and State Surgeon’s Office personnel as directed.
• Support communication and follow-up with Soldiers, military units, Medical Readiness NCOs, State Surgeon’s Office personnel, and other authorized parties.
• Assist with the processing and routing of medical and dental documentation to the appropriate designated authority.
• Support Soldier Readiness Processing events by assisting with documentation intake and administrative processing.
• When assigned to MEB support, assist with organizing and compiling required documentation associated with Medical Evaluation Board case processing.
• Maintain accurate electronic and administrative files while protecting medical information, PII, and other sensitive Government information.
• Perform duties in accordance with applicable Army, DoD, HIPAA, privacy, security, and information-management requirements.

These duties reflect the PWS's required outcomes for appointment tracking, compliance reporting, case processing, metrics, and follow-up communications.

Required Qualifications

• High school diploma or equivalent.
• Demonstrated clerical proficiency.
• Functional expertise with Microsoft Office 365.

For Case Coordinators assigned specifically to Medical Evaluation Board (MEB) support, the PWS identifies:

• High school diploma or equivalent.
• Prior clerical experience.
• Functional expertise with Microsoft Office 365.

Knowledge, Skills, and Abilities

• Strong administrative, data-entry, recordkeeping, and organizational skills.
• High level of accuracy and attention to detail.
• Ability to prioritize multiple cases, follow-up actions, and administrative deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, Outlook, and related Microsoft 365 applications.
• Ability to work with electronic databases and learn Government medical-readiness systems.
• Ability to communicate professionally with Service Members, military personnel, civilian providers, and Government staff.
• Ability to maintain confidentiality and appropriately safeguard medical information and PII.

Security and Training Requirements

Personnel must meet applicable installation, CAC, background-investigation, Government system-access, and mandatory training requirements associated with their assigned duties. The PWS requires protection of PII and establishes HIPAA, Privacy Act, information assurance, OPSEC, CUI, and medical-readiness system training requirements.

The PWS's historical workload data identifies 8 Case Managers and 5 Case Coordinators, in addition to specialized Lead, MEB Case Manager, and MEB Case Coordinator positions; however, it specifically states that those historical staffing levels are informational and that the contractor is responsible for determining the appropriate staffing mix.

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled