Head of Asset Services Australia

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to the Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. 

As a leading innovator in technology-powered solutions, outsourced administration and operational services focused on the global financial services industry, SS&C has a network spanning the major financial and commercial centres of North America, Europe, Asia, and Australia.  SS&C is also the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency.

As a provider In Australia, SS&C is a specialist provider of outsourced registry services with a technology focus and high levels of automation across institutional & retail solutions.  Predominantly located in Melbourne and Sydney with 600+ employees, most of the Australian division work on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C’s Transfer Agency business is the largest provider of Unit Registry services in Australia, providing Fund Managers, Custodians and end to end service offering. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance

• Work/Life Balance: Flexible Time Off

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

The Head of Asset Services, Australia is a senior executive accountable for the strategic leadership, governance, and end-to-end operational delivery of Asset Servicing across Australia. This role owns and integrates the three core service pillars Transfer Agency, Middle Office, and Fund Administration (Back Office) to deliver a cohesive, scalable, and client-centric operating model.

The role is responsible for driving growth, service excellence, risk management, and transformation, while ensuring alignment with regional and global strategies. It serves as a key member of the Fund Services APAC leadership team, and SS&C Australia leadership team. It also includes representing Australia at executive, client, and industry levels.

Strategic Leadership & Business Ownership

• Define and execute the Australia Asset Services strategy, aligning Transfer Agency, Middle Office, and Fund Administration into a unified middle-to-back and front-to-back service offerings for Asset Management clients.

• Drive business growth, including product expansion, bundled service models, and participation in client pitches and RFPs.

• Partner with Product, Technology, and regional leadership to enhance service capabilities and market competitiveness.

• Establish a forward-looking operating model, leveraging industry trends, regulatory requirements, and digital innovation and automation.

• Set and execute the enterprise strategy for Asset Services, with full accountability for financial outcomes, investment prioritisation, and optimal deployment of resources across the franchise.

End-to-End Operational Accountability

• Maintain executive oversight of end-to-end service delivery across Transfer Agency, Middle Office, and Fund Administration, ensuring alignment to a unified operating model.

• Ensure the integrity, timeliness, and regulatory compliance of all fund accounting, investor servicing, reporting, and unit pricing activities through robust governance frameworks.

• Set the strategic direction for scalable, standardised service delivery models that enhance efficiency, consistency, and client experience.

• Hold ultimate accountability for client outcomes, ensuring services consistently meet or exceed agreed standards and reinforce long-term client partnerships.

• Oversee the performance framework across all service lines, leveraging data and insights to drive continuous improvement.

Risk, Governance & Regulatory Oversight

• Own the enterprise risk profile for Asset Services, ensuring strong first-line accountability, effective controls, and proactive risk management across all activities.

• Provide strategic oversight of regulatory compliance across ASIC, APRA, tax, and financial reporting obligations, ensuring alignment with evolving regulatory expectations.

• Establish and maintain robust governance frameworks, including oversight of offshore operations, third-party providers, and cross-jurisdictional delivery models.

• Oversee audit, compliance, and regulatory interactions, ensuring effective issue resolution and continuous strengthening of the control environment.

• Foster a culture of risk awareness, accountability, and control excellence across all levels of the organisation.

Client & Stakeholder Leadership

• Act as the senior executive sponsor for key client relationships in Australia, driving strategic engagement, satisfaction, and long-term partnership outcomes.

• Represent Asset Services at executive forums, including client boards, industry bodies, and regulatory engagements.

• Provide leadership across complex stakeholder ecosystems, aligning internal functions including Product, Technology, Risk, and Operations.

• Shape and embed a client-centric culture, ensuring service innovation and delivery excellence remain central to the operating model.

• Work with internal partners in delivery of SS&C technology and products from other divisions that are utilised in the Asset Servicing models.

Transformation, Change & Innovation

• Define and lead the strategic transformation agenda, including operating model evolution, platform modernisation, and regulatory change delivery.

• Champion innovation across the Asset Services franchise, steering investment in automation, digital capabilities, and data-driven solutions.

• Provide executive oversight of change programs, ensuring disciplined execution, risk governance, and alignment to strategic objectives.

• Drive a culture of continuous improvement, balancing innovation with operational resilience, control, and scalability. Including automation initiatives and targets.

People Leadership & Culture

•  Provide enterprise leadership to a multi-disciplinary Asset Services organisation, fostering a high-performance, accountable, and inclusive culture.

• Build organisational capability through strong leadership development, succession planning, and talent retention strategies.

• Set the tone from the top, embedding a culture of collaboration, client focus, and continuous improvement.

• Oversee workforce strategy, ensuring alignment to long-term business objectives and evolving service delivery models.

What You Will Bring:

• 15+ years’ experience in Asset Services, Fund Administration, or Transfer Agency leadership roles

• Deep expertise across fund accounting, investor services, middle office operations, and regulatory frameworks

• Proven track record of leading large-scale operations and transformation programs

• Strong commercial acumen and strategic leadership capability

• Demonstrated success managing complex stakeholder environments and global operating models

• Tertiary qualification in Finance, Accounting, Business, or related discipline (postgraduate preferred)

• Enterprise mindset with end-to-end ownership across service pillars

• Strong risk and control orientation, balanced with commercial delivery

• Ability to integrate and simplify complex operating models

• Inspirational leader with a client-centric and innovation-driven mindset

• Proven ability to execute strategy while maintaining operational excellence

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.