Director of Operations, Food and Beverage

Legends Global, a leader is venue management and entertainment world wide. There is has an immediate opening for a Director of Operations, for Food and Beverage in our Hospitality Division at Moscone Center in downtown San Francisco. This role is responsible for leading the operations team and motivating both union and non-union staff to deliver exceptional customer service. Key responsibilities include overseeing efficient food and beverage operations while maintaining high standards of production, productivity, quality, and guest satisfaction.

To be successful in this role, the ideal candidate will possess strong leadership skills and experience managing both front-of-house and back-of-house operations. This individual is expected to lead by example and support staff during busy, fast-paced event environments. Ultimately, this position ensures that events run smoothly and that guests have a positive and memorable experience.

Essential Duties and Responsibilities

• Monitor and manage the department budget by implementing effective controls over food, beverage, and labor costs.

• Identify opportunities to increase profitability and create value by challenging existing processes, encouraging innovation, and driving operational improvements.

• Lead major events and oversee employees including managers, supervisors, and both union and non-union staff.

• Maintain and deliver exceptional levels of internal and external customer service.

• Maintain a strong presence on the floor during events to oversee execution and service delivery.

• Work closely with clients before and during events to ensure their needs and expectations are met.

• Collaborate with department leaders including Culinary, Sales, and Operations to strategically plan future events, develop new relationships, and create unique service offerings.

• Provide support and operational analysis to the General Manager regarding costs, challenges, and opportunities for improvement during major events.

• Oversee the overall Food & Beverage operation, including developing marketing ideas to promote business, reducing employee turnover, maintaining revenue and payroll budgets, and ensuring productivity goals are met while maintaining consistent quality.

• Lead staffing, training, and planning of all Food & Beverage activities to ensure efficient and effective department operations.

Supervisory Responsibilities

• Food & Beverage Operations Managers

• On-Call Supervisors

• Union Catering Staff

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Minimum of 8 years of proven experience in a senior food and beverage management role.

Skills and Abilities

• Ability to work all shifts including nights, weekends, and holidays as required.

• Strong written and verbal communication skills.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to execute instructions furnished in written, oral, or diagram form.

• Ability to solve problems involving several variables in standardized situations.

Computer Skills

• Proficiency in Microsoft Word, Excel, and PowerPoint

• Experience with POS systems preferred

Other Qualifications

• Prior hotel or convention center experience preferred

• Familiarity with union environments and Collective Bargaining Agreements (CBA)

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to move throughout the facility, stand for extended periods during events, and communicate effectively. This position may require work inside or outside of the facility, depending on event needs.

Compensation

$110,000 – $120,000 annually
Plus eligibility for a 10% bonus

Note

The responsibilities described above outline the essential functions of this role. Duties may change at any time due to reasonable accommodation or business needs. This document does not state or imply that these are the only duties to be performed by the employee in this position.

Equal Opportunity Statement

Legends Global is committed to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds, including Women, Minorities, Individuals with Disabilities, and Protected Veterans.

Legends Global is proud to be an Equal Opportunity/Affirmative Action employer and a VEVRAA Federal Contractor.