Maintenance Coordinator

Description

At Harbor’s Edge, excellence is our standard. Situated along the picturesque Elizabeth River in Norfolk, our five-star, resort-style Continuing Care Retirement Community offers a full continuum of care in an environment defined by elegance, engagement, and community.

Recognized as a 2025 “Best” Senior Living Community by U.S. News & World Report, we take pride in fostering a culture where team members are valued, supported, and empowered to grow. Our employees are central to our success, and we are committed to providing a workplace that reflects the same quality and care we deliver to our residents.

We are seeking a qualified full-time Maintenance Coordinator to join our Plant Ops team. The ideal candidate will have experience in senior living, including long-term care, assisted living, or memory care, and a commitment to maintaining a safe, clean, and comfortable environment for our residents and staff. This position assists with coordinating daily maintenance activities, supports preventative maintenance efforts, helps ensure timely completion of repairs and work orders, and assists in maintaining compliance with applicable safety and regulatory standards.

Key Responsibilities:

• Provide administrative support to the Maintenance Department.
• Answer and direct telephone calls, respond to inquiries, and process incoming and outgoing correspondence.
• Coordinate maintenance support for events and communicate with other departments.
• Enter, update, and track work orders in the WorkHub system; schedule service appointments and follow up on completion.
• Assist with customer follow-up and satisfaction reporting.
• Enter and track preventive maintenance and warranty work orders for staff and vendors through the WorkHub system.
• Process departmental invoices and assist with resolving vendor billing discrepancies.
• Order and maintain departmental supplies.
• Maintain vendor files and ensure contracts, insurance, and OSHA documentation are current.
• Assist with fixed asset inventory and maintain asset records in the WorkHub system.
• Assist with departmental schedules, calendars, and staff work schedules.
• Attend staff meetings and training sessions; cross-train in other departments as needed.
• Perform other duties as assigned.

Requirements

Requirements:

• High school diploma or equivalent (GED) required.
• 1 - 3 years of administrative, facilities, or maintenance coordination experience preferred.
• Basic knowledge of building systems, maintenance operations, renovations, and facility services.
• Experience with work order systems, scheduling, and coordinating service requests preferred.
• Strong organizational skills with the ability to prioritize tasks and maintain accurate records.
• Proficiency with computers and office applications; experience with computerized maintenance management systems preferred.
• Strong attention to detail and problem-solving skills.
• Effective communication and customer service skills when interacting with residents, staff, vendors, and contractors.
• Ability to coordinate multiple projects, schedules, and departmental activities.
• Ability to lift up to 50 lbs and perform physical tasks, including standing, bending, climbing, and walking.
• Valid Virginia driver’s license required.

Comprehensive Benefit Package includes:

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• 403(b) Retirement Savings Plan w/ Employer Contribution
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Employee Assistance Program (EAP)
• Legal Resources & Identity Protection Plan

*Benefit offerings vary according to employment status.

EEO/D/V