Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Senior Director, Commercial Sales & Operations, Brand Outsourcing & HCP Engagement

IQVIA supports life sciences organizations with end-to-end solutions through deep industry expertise, advanced data and analytics, omnichannel engagement capabilities, and world-class talent.

Our solutions enable clients to:

• Rapidly scale medical and commercial capabilities across geographies
• Deploy flexible and efficient field engagement models
• Access specialized resources and expertise
• Drive operational excellence and commercial impact

Responsibilities

Commercial Leadership & Client Management

• Lead Commercial Sales Operations across a portfolio of international client accounts, ensuring effective and consistent delivery through International Project Directors and their teams.
• Serve as a senior point of contact for clients through governance meetings, performance reviews, business discussions, and escalation management.
• Build and maintain strong senior-level client relationships, positioning IQVIA as a strategic partner.
• Identify and pursue growth opportunities within existing accounts in partnership with Business Development, Global Account Directors, Finance, and delivery teams.
• Ensure project teams translate client strategies into actionable operational plans, clear deliverables, and measurable sales and activity KPIs.

Operational Excellence

• Provide clear leadership, direction, and performance expectations for International Project Directors, International Project Managers, field leaders, and supporting operational teams.
• Ensure delivery of projects in accordance with sales targets, operational milestones, financial commitments, quality standards, and compliance requirements.
• Establish and maintain governance frameworks to monitor portfolio performance, risk management, financial performance, and strategic alignment.
• Leverage performance data, CRM reporting, client feedback, and governance outputs to identify risks and drive continuous improvement.
• Ensure teams operate with strong commercial discipline, compliant ways of working, and appropriate legal and governance standards.

People Leadership

• Act as a strong leader, coach, and mentor to International Project Directors and senior operational leaders, fostering accountability, capability building, and succession planning.
• Lead recruitment, onboarding, development, and retention of leadership and field teams.
• Manage staff and managers in accordance with organizational policies and applicable regulations.
• Provide ongoing performance management, development opportunities, and employee relations support.

Cross-Functional Collaboration

• Partner closely with Commercial, Operations, Medical, Compliance, HR, Finance, Talent Acquisition, and Business Development teams to ensure seamless project execution.
• Oversee third-party vendors and external partners supporting promotional delivery, ensuring performance aligns with contractual requirements and quality expectations.
• Ensure all activities are conducted in compliance with applicable regulatory, legal, and company requirements.

Qualifications & Experience

Required

• Significant experience within the pharmaceutical, biotech, healthcare, or life sciences industry.
• Experience in a senior commercial leadership role such as General Manager, Business Unit Lead, Head of Sales, Commercial Director, or equivalent.
• Minimum of 12 years of commercial sales, operations, client services, or delivery experience, including at least 10 years in people leadership roles.
• Proven track record of leading international commercial sales operations and large-scale client delivery programs across multiple markets.
• Demonstrated experience managing senior client relationships, governance structures, strategic account plans, and growth initiatives.
• Proven accountability for commercial performance, including achievement of sales objectives, KPI delivery, revenue forecasting, budget management, and margin optimization.
• Experience leading geographically dispersed teams, including project managers, field leaders, and operational teams.

Preferred

• Experience within a consulting, outsourcing, contract sales organization, or other professional services environment.
• Experience managing complex international client portfolios and multi-country delivery models.

Why Join?

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

Moving healthcare forward. Together.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.