Cerulean Front Desk Agent

Cerulean Hotel – Front Desk Agent
Job details
Salary
$16 - $18 an hour
Job Type
Full-Time
Full Job Description
Must be able to work weekends. This highly self-motivated, professional individual will be responsible in performing various duties as a front desk agent in the hotel lobby and dealing with all guest interactions.
Essential Functions:
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Meet and greet individuals entering the lobby.
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Handle incoming calls for reservations and guest questions.
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Complete guest check-in software, paperwork and explain hotel policies.
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Must be able to enforce hotel policies and handle guest confrontation in a calm manner.
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Order office and hotel housekeeping supplies.
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Prepare maintenance work orders.
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Maintain guest information within Excel spreadsheets.
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Reconcile credit card charges.
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High level of skill in internet search for products and price evaluation.
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Understand hotel services, and other information about the hotel.
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Assist with all day-to-day operations of the hotel.
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Always maintain a high level of confidentiality.
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Perform all other duties as assigned.
Qualifications:
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Ability to work with a minimum of supervision.
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Must be a reliable employee.
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Capable of managing workload and prioritizing tasks.
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Handle guest disputes in a professional manner.
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High level of skill in working with various computer software including Microsoft Office.
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Ability to read, write, and communicate effectively with co-workers and hotel guests.
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Maintain a high level of confidentiality with company and personnel information.
• Integrity and honesty are essential due to responsibility for handling company funds.
• Must have a valid ID and reliable personal transportation.