Credit Control

Job title: Credit Controller

Location: 2-3 days a week in the office, Bristol

Salary: TBC

 

This is a great opportunity for an experienced credit controller to join a growing team of someone in customer services to gain exposure to a credit control role where ensuring you maintain a strong relationship with customers is paramount. 

You will be joining the credit control team, attending onsite training, and working in a hybrid capacity thereafter.

 

Responsibilities:

Demonstrate deep client business understanding while managing debt collection.

• Oversee full-service client portfolio for effective credit control.

• Pursue outstanding debts via phone, email, and letters, aligning with the credit control schedule.

• Complete monthly debt chase for each client.

• Employ call-backs for thorough call logging.

• Validate current debt records for due and overdue payments.

• Negotiate repayment plans as needed.

• Recommend solicitor involvement when appropriate.

• Address customer inquiries, including invoice disputes.

• Track customer collections in the designated system.

• Organize and maintain client files for credit control.

• Communicate and update clients regularly, filing information.

• Provide timely updates to managers and executives.

• Review monthly client data for DSO fluctuations.

• Maintain unallocated cash under 5% in the assigned portfolio.

 

Experience:

• 1+ year(s) of credit control experience.

• Proficient in Microsoft Word and Excel.

• Familiar with the bespoke C3 system.

 

Benefits:

• Join a rapidly growing Invoice Finance leader

• Gain UK Finance recognized qualifications

• 25 days holiday plus "feel good days"

• Competitive pension and death benefits

• Private healthcare including dental and well-being support