Platform Owner – Customer360 Integration

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us 

We have an exciting opportunity for a Platform Owner to lead our Customer360 Integration team and shape the Integrations capability behind some of BNZ's most strategic technology investments. 

At BNZ, we're transforming how we serve our customers through modern, connected technology that makes banking simpler, faster, and more reliable. As part of the Customer360 programme, our Integrations connect Salesforce/nCino with core systems, data platforms, banker and customer channels across the bank. 

This is a permanent, full-time opportunity based in either Wellington or Auckland, with a hybrid working approach of three days in the office and two days working flexibly.

Mō te Tūranga | About the Role 

You will be responsible for maximising the value delivered by our Integrations while ensuring they remain secure, resilient, scalable, well-governed and sustainable to operate over the long term. 

You'll provide both service ownership and people leadership, guiding a team of Business Analysts and working closely alongside our Integration Engineering Lead. You'll own the Customer360 Integrations roadmap, working with business stakeholders, Platform Owners, Architects and Engineers to prioritise delivery, continuous improvement and service performance. 

What are the key responsibilities for this role? 

• Integrations Strategy & Roadmap Management - Develop and maintain the Customer360 Integrations strategy, roadmap and priorities, ensuring investment aligns to outcomes and enterprise architecture direction. 
• Backlog Prioritisation & Value Delivery - Own and prioritise the backlog, balancing business demand, technical debt, operational risk, regulatory expectations and strategic initiatives to maximise value. 
• Service Ownership & Operational Excellence - Monitor reliability, security and availability through data-driven metrics, continuous improvement and service maturity initiatives. 
• Stakeholder Engagement & Collaboration - Partner with business stakeholders, technology leaders, vendors and delivery teams to align priorities, manage expectations and communicate direction, risks and outcomes. 
• People Leadership & Team Development - Lead and develop Business Analysts, fostering accountability, collaboration, continuous learning and high performance. 

What is the team culture and environment like? 

You'll join a collaborative leadership team working across Salesforce, nCino, integrations, data, security and enterprise technologies, with a shared focus on making complex change easier for customers, colleagues and teams to adopt. 

We value curiosity, practical innovation and teamwork, and encourage people to challenge the status quo and bring fresh thinking to complex problems. 

What is the most exciting thing about this opportunity? 

Integrations sit at the heart of BNZ’s digital ecosystem. This role gives you the opportunity to influence how critical systems connect across the bank, reduce complexity for delivery teams, and enable seamless customer and colleague experiences. 

You'll play a key leadership role in one of BNZ's largest technology programmes, helping shape strategy, guide investment decisions and deliver capabilities that support the future of banking. 

What is the most challenging thing about this opportunity? 

Customer360 Integrations support a wide range of business capabilities, programmes and technology teams, each with competing priorities, dependencies and evolving needs. 

Success will come from creating clarity, balancing delivery commitments with sustainability and risk, and helping the team stay focused on the outcomes that matter most. 

What attributes will this person display to be successful in this role? 

This role suits a strategic thinker who enjoys solving complex problems, creating alignment, and bringing people together to achieve meaningful outcomes. 

You'll be a strong communicator who can engage with technical and non-technical stakeholders, influence decisions and navigate ambiguity with confidence. 

You'll demonstrate: 

• Customer-centric thinking 
• Strong leadership and coaching capability 
• Data-driven decision making 
• Continuous improvement mindset 
• Collaborative and relationship-focused leadership 
• Accountability and ownership 

What skills are required for this role? 

• Ownership and product management: Experience defining strategy, managing roadmaps, prioritising backlogs and delivering value-focused outcomes. 
• Integration and enterprise technology: Understanding of integration patterns, APIs, middleware, event-driven architectures and system connectivity in large-scale environments. 
• Service management: Experience improving reliability, availability, support processes, incident management and operational risk reduction. 
• Stakeholder influence: Strong communication skills across technology, business, vendor and leadership groups. 
• People leadership: Proven experience leading, developing, coaching and growing teams. 
• Agile delivery and change: Strong understanding of Agile ways of working and leading teams through change. 
• Banking or financial services: Experience in banking, financial services, regulated industries or large-scale enterprise environments would be advantageous. 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand 

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 13 September 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.