Office Administrator & Receptionist

Mandarin Oriental is looking for a Corporate Office Administrator to join our New York Sales Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Mandarin Oriental New York Corporate Sales Office, the Corporate Office Administrator plays a key role in supporting day-to-day corporate office operations and providing administrative support to senior leaders and cross-functional teams. The role ensures the smooth, efficient, and professional functioning of the office while upholding Mandarin Oriental’s values.

The Corporate Office Administrator reports to the Vice President, Global Sales, The Americas.

As Office Administrator, you will be responsible for the following duties:

• Front Desk Management and Customer Service
• Greeting colleagues and visitors and responding to inquiries in a professional manner
• Answer and direct phone calls to appropriate personnel
• Managing incoming and outgoing mail and packages
• Ensure all meeting spaces are maintained and in good condition
• Supporting senior leaders with expense report management
• Supporting Sales team with event coordination
• Partner with People & Culture to support office events and celebrations
• Liasing with building management and facility management vendors for maintenance requests
• Responsible for regular ordering of office supplies and pantry items
• Performs other responsibilities and duties periodically as assigned by supervisor or office leadership to meet operational requirements

As Office Administrator, we expect from you:

• A high level of professionalism, discretion and attention to detail
• Strong organizational and communication skills
• The ability to manage multiple priorities in a fast-paced corporate environment
• Proactive demonstrate Mandarin Oriental’s values, acts with integrity, embraces a growth mindset, and takes pride in delivering service excellence for internal stakeholders

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay & Benefits

• $29 to $31 per hour, commensurate upon experience
• A competitive benefits package, including health, dental and vision
• Paid time off
• Company-match 401(k)
• Company-paid Short Term Disability coverage(i.e.) Medical/Accident insurance
• Company-subsidized credits towards wellness and fitness facilities

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture Services.

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