- Salary
- $57k – $63k
- Location
- Edmond, OK
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Insurance
- Experience
- 3+ years
- Closing date
- Today
- Source
- Vincere
Description
Commercial Lines Customer Service Representative – Small Business
Job Summary
Seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative – Small Business to join a team. This role is integral in supporting the agency sales team and ensuring the seamless management of small business renewals. The ideal candidate will have a strong background in commercial lines insurance, excellent customer service skills, and the ability to thrive in a hybrid work environment. This position offers an exciting opportunity to contribute to the success of an agency by delivering exceptional service and maintaining high-quality standards.
Compensation Package
- Compensation: Hourly rate equivalent to an annual salary of approximately $57,000 to $63,000, based on experience and qualifications.
Responsibilities
As a Commercial Lines Customer Service Representative – Small Business, your key responsibilities will include:
-
Servicing the Commercial Lines Book of Business:
- Processing endorsements, billing, and payments.
- Handling claims and creating new/renewal business submissions.
- Ordering loss runs, experience modifiers, and assisting with supplemental applications.
- Issuing certificates, evidence of insurance, auto ID cards, and binders.
- Checking and mailing out policies, creating proposals, and tracking cancellations and audits.
- Managing bonds and other related tasks.
-
Renewal Management:
- Optimizing small business renewals by managing the renewal process and maintaining strong client relationships.
-
Remarketing:
- Identifying and executing remarketing opportunities for clients.
-
Quoting Account Rounds:
- Providing quotes for existing commercial lines business.
-
Staying Updated:
- Keeping up-to-date with carrier updates and underwriting information to ensure compliance and accuracy.
Qualifications/Requirements
To be successful in this role, candidates should meet the following qualifications:
- 3-5 years of experience in commercial lines insurance (preferred).
- Proficiency in EPIC software is a plus but not required.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills to build and maintain client relationships.
- Ability to work independently and collaboratively in a hybrid work environment.
- Detail-oriented with a commitment to delivering high-quality service.
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