Quality Coordinator

Description

PAY - Starting $24/hour

Position Summary:

The Quality Coordinator is responsible for overseeing and implementing quality assurance and improvement initiatives within the psychiatric residential and community-based treatment setting. This role ensures compliance with federal, state, and accreditation standards, promotes evidence-based practices, and supports continuous improvement in clinical and operational processes.

ESSENTIAL JOB FUNCTIONS:

• Monitor adherence to clinical protocols, treatment plans, and documentation standards.
• Conduct weekly internal departmental audits and reviews to ensure compliance with licensing and accreditation requirements.
• Track and analyze incident reports, grievances, and satisfaction surveys.
• Prepare and submit quality reports, quality dashboard and quality improvement plan to leadership and the CWPP- Quality Committee.
• Develop and manage quality improvement initiatives focused on client safety, care outcomes and operational efficiency.
• Under the direction of the Director of Compliance and Quality Improvement, facilitate the CWPP-Quality Committee, Healthcare Disparities Committee and the Data Committee.
• Collaborate with clinical teams to implement evidence-based practices and fidelity protocols.
• Collect, analyze, and report performance metrics and quality indicators.
• Maintain accurate records of audits and evaluations.
• Generate quarterly and annual reports summarizing quality trends and outcomes.
• Provide training and technical assistance to staff on quality standards, documentation, and compliance.
• Support onboarding of new staff with quality-related orientation and education.
• Submit and maintain all required quality-related data in designated external reporting systems, ensuring accuracy, timeliness, and compliance with regulatory and organizational standards.
• This is a full-time, Monday-Friday, Day Shift, in-office position.

Requirements

Qualifications

• Master’s degree in behavioral health, Public Health, or a related field, with a minimum of 2 years of experience in behavioral health, residential or healthcare quality improvement.

OR

• Bachelor’s degree in behavioral health, Public Health, or a related field, with at least 3 years of experience in behavioral health, residential or healthcare quality improvement.
• Knowledge of quality improvement methodologies, regulatory compliance, and clinical standards.
• Strong analytical, communication, and organizational skills.
• Proficiency in Microsoft Office and data management tools.
• Ability to work independently and collaboratively across departments.

PHYSICAL DEMANDS

• Position requires frequent standing, walking, bending, and lifting of medical records or supplies (up to 25 lbs).
• Ability to walk across a multi-building campus to access records and support staff.
• Frequent standing, walking, bending, and lifting of files or supplies (up to 25 lbs).
• Use of computer and office equipment for extended periods.
• Occasional travel between on-site and off-site program locations.