Career-defining. Life-changing. 

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

About This Role

We are looking for a Data Coordinator, Field Support to deliver accurate, timely, and standardized operational support for the Field Support organization. This role owns routine account setup, onboarding support, data maintenance, queue processing, and quality checks, enabling Field Support Reps (FSRs) to focus on direct commercial team needs, customer and account-health work.

What you’ll be doing

·   Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.

·   Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.

·   Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.

·   Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.

·   Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.

·   Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.

·   Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.

·   Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

 

What We Need To See

·   Minimum 2+ years of experience in operational support, customer care, sales support, data entry, account setup, or a similar high-volume environment.

·   Strong attention to detail, organization, and follow-through.

·   Experience entering, validating, and maintaining data with a high degree of accuracy.

·   Working knowledge of Salesforce or another CRM/SaaS platform.

·   Ability to prioritize multiple requests, meet deadlines, and communicate clearly.

·   Demonstrated problem-solving skills and ability to handle confidential information.

·   High school diploma or equivalent; relevant experience may substitute for additional education.

Ways to Stand Out

·   Bachelor’s degree or relevant experience in healthcare, business operations, or data management.

·   Experience with Salesforce case management, reporting, shared-service operations, or master-data maintenance.

·   Knowledge of iRhythm systems, products, or customer-support processes.

·   Experience contributing to process improvement, automation, or knowledge-management efforts.

Location:

Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121