Credit Manager

Ring's End, Inc. of Lewisboro, NY is hiring a full-time Credit Manager to lead credit operations and support healthy receivables across our multi-location retail organization.

Our employees enjoy comprehensive benefits including traditional and Roth 401K, 3% 401K safe harbor company contribution, various medical insurance plans, FSA & DCA, employee discounts on our products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program. If this opportunity sounds right for you, apply today!

About Ring's End, Incorporated

Ring's End is a Connecticut-based, multi-location building supply retailer with over 20 locations in Connecticut and New York. We are a third-generation, family-run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, we dedicate ourselves to our vision to be the premier resource in the building supply industry for builders and remodelers, painting contractors, architects, and homeowners.

Our mission is to provide the very best products, industry knowledge, customer service, and shopping experience. We do this by employing the best team in the industry and maintaining a diverse, collaborative work environment that values cooperation, teamwork, and continuous improvement.

Position Summary

The Credit Manager is a key member of the Credit and Finance department, responsible for overseeing credit approvals, account maintenance, collections activity, and customer communication. This role ensures accurate credit processing, timely payment posting, and effective management of customer accounts while maintaining strong relationships with internal teams and external customers.

Under the direction of the Senior Credit Manager, the Credit Manager leads daily credit operations, monitors account performance, resolves billing discrepancies, and enforces company credit policies across multiple locations.

Primary Responsibilities

• Credit Application Processing - Review and evaluate credit applications, verify financial information, and determine creditworthiness.

• Account Setup & Maintenance - Onboard new customer accounts and maintain accurate, compliant account records.

• Payment Posting - Post customer payments daily, manage till application, and ensure proper reconciliation.

• Collections Management - Monitor outstanding balances, negotiate payment terms, and manage collection activity for delinquent accounts.

• Billing Dispute Resolution - Investigate discrepancies, review account history, and communicate clear resolutions.

• Customer Communication - Respond to inquiries regarding billing, payments, and account status.

• Sales Tax Corrections - Review and correct tax-related billing issues.

• Credit Line Analysis - Analyze and determine credit limits for new and existing charge customers.

• Legal & Agency Coordination - Collaborate with attorneys or collection agencies when escalation is required.

• Write-Off Recommendations - Identify and recommend non-collectible accounts for write-off.

• Month-End Processing - Generate and distribute monthly statements.

• Quarterly Account Reviews - Participate in quarterly reviews with credit managers and the finance team.

• Policy Enforcement - Implement and reinforce company credit policies, goals, and procedures.

• Limited remote work available; limited travel throughout CT, ME, MA, NH, NJ, NY, RI, and VT is expected.

Preferred Skills

• Spanish speaking

• Accounts Receivable, cash application, or account reconciliation experience

• Multi-location and multi-state retail experience

• Proficiency in MS Office

• Strong analytical and basic math skills

• Ability to work independently, prioritize tasks, and manage multiple responsibilities

• Excellent verbal and written communication skills

• Ability to collaborate effectively with colleagues and customers

Ready to Join Our Team?

If this sounds like the ideal opportunity for you, please fill out our initial 3-minute mobile-friendly application. We look forward to meeting you!