- Location
- FreshPoint Foodservice, Canada
- Type
- Full-time
- Department
- Sales
- Experience
- 2+ years
- Source
- Workday
Description
JOB DESCRIPTION
JOB SUMMARY:
This sales support position provides advanced customer and Territory Manager (TM) support, focusing on complex issue resolution, order management, and interdepartmental communication.
DUTIES:
Answer incoming calls and emails from TMs, providing information such as ETAs, customer history, order tracking, delivery details, and proof of delivery.
Provide customers with order history and pricing information.
Process orders (new, cancellations, additions), invoices, credits/returns, and respond to customer inquiries.
Enter and update vendor drop ship orders, including relevant specifications.
Manage backorders, checking ETAs, availability at other distribution centers, and potential substitutions.
Research and obtain ETAs, proof of delivery, shipment tracking, and information on returns.
Prepare and send customer order acknowledgements.
Communicate standard procedures, order status, and problem resolutions to TMs and customers, ensuring customer satisfaction.
Review and resolve complex customer order issues (delivery problems, discrepancies, backorders), processing adjustments and return authorizations after approval.
Manage exceptions to standard shipping policies with management approval.
Participate in Sysco Interactive University (SIU), vendor, and company training programs.
Communicate with internal departments (Accounting for release on hold orders; Purchasing for tracking, ETAs on drop shipments, and discontinued item replacements).
SKILLS:
Excellent verbal and written communication, interpersonal, and professional interaction skills.
Ability to present information and respond to questions effectively.
Ability to work proactively and constructively with internal staff.
Strong customer service skills with prompt response and follow-up.
Strong planning and organizational skills with the ability to manage multiple priorities and deadlines.
Strong problem-solving skills with effective information gathering and analysis.
Sound judgment and timely decision-making abilities.
Professional demeanor and ability to work under pressure.
Detail-oriented with a focus on accuracy.
Proficient in MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook) and experience with customer databases and internet navigation.
CERTIFCATIONS:
Valid driver's license with a clean driving record (no multiple DUIs in the last 2 years).
Current automobile insurance with required liability limits.
EDUCATION:
Associate’s degree in related discipline or an additional 2 years of relevant experience in lieu of degree
EXPERIENCE:
2+ years of experience
PHYSICAL DEMANDS:
Primarily office work; regularly required to sit, stand, walk, use hands and fingers, talk, and hear.
May occasionally lift up to 20 pounds.
Moderate noise level.
TRAVEL:
0-25%
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
COMPANY OVERVIEW
FreshPoint, a division of Sysco, is the largest produce distributor in North America, we focus on bringing fresh food from the farmer’s field to our customers’ kitchens. FreshPoint operations span more than 30+ distribution centers in the US and Canada. We target regional and national foodservice customers in such markets as catering, healthcare, hospitality, restaurants, and schools. FreshPoint also supplies grocery stores and other wholesale suppliers with apples to zucchini and everything in between. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
Our Purpose: Connecting the world to share food and care for one another
Our Mission: Delivering success for our customers through industry-leading people, products and solutions
Our Identity: Together we define our future of foodservice and supply chain
Here’s a sample of the many benefits Sysco colleagues enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups
(*benefits may vary based on location or bargaining unit)
ADDITIONAL INFORMATION
This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This Job Requisition is for an existing vacancy.
