Communications Specialist

Description

Service Focused, Growth Oriented

Del-Co Water is committed to providing a vital resource to the communities that we serve. Recognized as a Top Workplace award winner, employees can enjoy competitive compensation and comprehensive benefits, encompassing health, dental, vision, life, and disability insurance. With additional perks such as access to a pension, 401(k), and Roth plans, paid time off, and educational reimbursement opportunities, Del-Co Water provides a rewarding environment for professional growth and well-being.

Position Details

• Reports to: Director of Compliance & Communications
• Job Grade: 8 - $57,709 - $83,630 (Target hiring range is $57,709 – $70,669)
• Classification: Salary (Exempt); Full-Time
• Department: Communications
• Schedule: M-F 8:00 a.m. – 4:30 p.m.
• Location: Delaware, OH; Olentangy Campus
• *Occasional evening and weekend hours required for events, public meetings, and outreach activities.

Summary of Responsibilities

• Under general direction from the Director of Compliance & Communications, the Communications Specialist coordinates and executes Del-Co Water's communications activities and supports the implementation of the organization's overall communications strategy. 
• Responsibilities include content creation, website and social media management, member (customer) communications, community outreach, and implementation of approved communications campaigns. The position works independently on assigned projects, collaborates with departments throughout the organization, and supports leadership in maintaining consistent, timely, and professional communications. This is an individual-contributor position with no direct reports.

Essential Duties

• Support the development and implementation of Del-Co Water's comprehensive communications strategy, including a proactive communications calendar across all channels and audiences.
• Maintain and apply Del-Co's brand, visual identity standards, and messaging framework.
• Monitor communications program effectiveness through measurable metrics and member feedback; identify opportunities and recommend improvements.
• Assist in managing relationships with external communications vendors and partners.
• Write, edit, and produce content across Del-Co's communications channels, including social media, digital newsletters, bill inserts, website, and internal communications.
• Develop compelling member stories, employee spotlights, and community narratives.
• Translate complex technical topics into clear language for a general audience.
• Develop presentations and support materials for leadership, board meetings, public forums, and events.
• Coordinate and maintain digital communications efforts, including social media, email marketing, and website content.
• Support growth of member enrollment in technology platforms through integrated digital campaigns and member education initiatives.
• Serve as a point of contact for media inquiries, coordinate responses with leadership, and develop relationships with local and regional media.
• Draft and distribute press releases, media advisories, and statements; manage media inquiries.
• Support the development and maintenance of Del-Co's crisis communications plan.
• Support Del-Co's community engagement strategy, including planning and coordinating public meetings, member education events, school programs and special events.
• Represent Del-Co Water at community events, conferences, and public forums, as appropriate.
• Build and maintain relationships with municipal partners, community organizations, and regional stakeholders.
• Other duties as assigned.

Minimum Qualifications

Any combination of training and work experience which indicates possession of the skills, knowledge, and abilities to perform the job duties successfully.  

• High school diploma or GED required; an Associate’s or Bachelor's degree in Communications, Marketing, Public Relations, Journalism, English, Public Administration, or a closely related field is preferred.
• Three years’ experience in communications, public relations, marketing, or a related field.
• Experience drafting press releases and supporting relationships with the media.
• Proficiency with Microsoft Office Suite, design tools, and digital marketing platforms.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Strong problem-solving skills, with the ability to identify communications needs and support initiatives that align with organizational goals.
• Creative approach to communications, with the ability to develop content for diverse audiences.
• Knowledge of and experience with crisis communications planning and execution.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently, exercise sound judgment, and take ownership of projects.
• Experience in water utilities, municipal government, or environmental nonprofits is preferred.
• Experience with photography, video production, or multimedia content creation is preferred.
• Valid driver's license with an acceptable driving record.

Apply at Delcowater.org/careers

This position description is not to be construed as an exhaustive statement of accountabilities, duties, or responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Del-Co Water Company reserves the right to modify this job description to reflect changes in essential job duties and qualifications made necessary by changing organizational needs. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions of the position. If you need assistance in the application or hiring process to accommodate a disability, you may request accommodation at any time. A list of physical demands for this position is available at request. In lieu of applying online, applicants may also apply for this position by visiting Del-Co Water at 6658 Olentangy River Rd, Delaware OH, 43015 or calling (740) 548-7746.