Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsible for overseeing the maintenance, operation and staffing in regional property portfolio as directed by the client and in accordance with the standards and procedures of Jones Lang LaSalle. Act as primary Facilities and Soft Services point of contact for client headquarters site. Organize and prioritize multiple tasks, effectively manage through stressful situations, consistently make effective, high-quality decisions, and must develop and effectively manage client relationships.

ESSENTIAL FUNCTIONS

• Develop and sustain a high-quality, well-motivated and engaged Facilities and Soft Services team.
• Provide oversight of Facilities and Soft Services program delivery
• Develop and implement a staffing plan for Facilities and Soft Services ensuring proper distribution of resources including response to urgent or emergency situations.
• Provide regional oversight of CMMS ensuring compliance with KPIs, team compliance with policy and procedure and ease of client usability. Partner with Technology to advise of system needs and functionality.
• Develop, implement and maintain preventative maintenance program.
• Act as health and safety champion for designated region leading program creation, training, compliance and driving culture of safety.
• Monitor systems supporting the facility and facility’s critical operations at a regional level.
• Own strategic planning ensuring utilization of industry and JLL best practices, consistency amongst sites, and documentation
• Provides training and support aimed at expanding the capabilities of the JLL staff
• Establish self as the internal “go-to” for team members needing support in service delivery, management of outside contractors and project delivery.
• Conflict resolution and solution analysis; identifying or partnering with other internal areas to deliver more specialized service to client.
• Drive implementation of best practices and innovative cost reduction programs in all facilities by recommending operational efficiencies resulting in cost savings or increased productivity.
• Provide contract compliance management and quality control.
• Maintain compliance with site Key Performance Indicators (KPI) and Service Levels pertaining to Quality, Financial, Operational, and Strategic metrics.  Responsible for process compliance and documentation related to a variety of internal audits. 
• Preparation of regular and ad-hoc and recurring reports

EDUCATION AND EXPERIENCE

• Undergraduate degree in Business Administration, Engineering or related field experience, preferred.
• Minimum 5 – 8 years direct supervision of multi-building operations and multiple direct reports

CERTIFICATIONS AND LICENSES

• LEED; preferred
• CFM, BOMA, CPM, other Commercial Real Estate related designation; favorable

• Managerial experience required with proven budget and personnel responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Facilities Management, Property Management, Building Systems, etc.
• Vendor performance management
• Excellent communications – written and verbal
• Presentation Skills
• Advanced experience with MS Office suite and CMMS databases
• Strong organizational skills and collaborative management style needed.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.