- Location
- Pasig City, Philippines
- Type
- Full-time
- Department
- Finance
- Closing date
- 2 weeks ago
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
The Risk Management and Compliance Officer is responsible for ensuring the business maintains security controls in accordance with the Information Security Management System implemented by Acquire Intelligence. The role requires active coordination with process owners to identify and remediate non-compliances in a timely and consistent manner. A typical day in this role spans the following responsibilities:
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Maintain the integrity and currency of critical business documentation by conducting regular, structured reviews and audits of process documents, Standard Operating Environment specifications, Operations Manuals, and Risk Assessments. Ensure all documentation remains accurate, fit for purpose, and aligned with organizational and compliance standards at all times.
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Drive consistent and rigorous execution of the Information Security and Risk Management program, applying industry-grade frameworks such as ISO 27001 and 31000 to systematically identify, assess, and treat information risks across the business. Ensure the program delivers measurable outcomes that strengthen the organisation's overall risk posture.
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Own the internal audit lifecycle from planning through to closure. Develop and maintain the annual audit calendar, define timelines, and coordinate audit activities to ensure comprehensive, uninterrupted coverage across all in-scope areas of the business.
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Proactively identify emerging and existing areas of risk, translating findings into actionable corrective action plans. Provide clear, practical guidance to process owners on issue resolution and risk prevention, building organisational capability to manage compliance obligations independently and sustainably.
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Serve as a trusted advisor to leadership team by delivering timely, accurate, and insightful reports on the status and performance of Information Risk Management and Internal Audit programmes. Ensure decision-makers have the visibility they need to act with confidence.
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Govern the end-to-end remediation process by tracking and monitoring all corrective and preventive action items arising from audit findings. Maintain accountability across process owners until gaps are fully closed and risks are effectively mitigated.
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Support the successful completion of internal and external audits by providing timely, well-organised audit evidence and ensuring all identified remediation commitments are implemented to the required standard and within agreed timeframes.
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Uphold the quality and consistency of compliance outputs by conducting thorough peer reviews of Risk Assessments and Compliance Audit Reports prepared by team members, fostering a culture of rigour, precision, and professional excellence within the team.
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Embody and actively promote Acquire Intelligence's values in every interaction, both internally and externally. Model the behaviours that reinforce a culture of integrity, accountability, and continuous improvement across the organisation.
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Contribute to the broader data privacy and information security agenda by taking on additional responsibilities as directed by Acquire Intelligence and its entities, ensuring the rights of data subjects are protected and upheld at all times.
Join the A-Team and experience the A-Life!
