Product Owner – Digital Payments

Job Title: Product Owner – Digital Payments

Employment type: Contract (On-site)

Contract length: 12 months

Location: Casablanca, Morocco

PURPOSE OF THE PROJECT

Own assigned digital-banking products end to end from a business perspective, covering product vision, value proposition, eligibility, pricing, partnerships, customer journeys, roadmap, backlog, delivery, launch readiness, and post-release performance.

Core Responsibilities and Accountabilities:

• Define the product vision, MVP roadmap, priority features, customer journeys, and delivery milestones.
• Prioritize scope based on customer value, business impact, technical feasibility, and regulatory constraints.
• Define product rules including pricing, fees, limits, eligibility, exceptions, and controls.
• Align requirements and approvals with Risk, Compliance, Finance, Operations, Technology, Data, and Security stakeholders.
• Build and prioritize the squad backlog; supervise business requirements and translation into user stories.
• Participate in agile rituals and manage trade-offs among scope, time, quality, feasibility, and business value.
• Define and monitor product KPIs across acquisition, activation, conversion, usage, revenue, cost, satisfaction, adoption, and incidents.
• Use customer feedback, performance data, incidents, and drop-off analysis to improve journeys and product performance.
• Coordinate dependencies with other squads and support functional testing, release readiness, production rollout, and post-launch adoption.

Knowledge and Experience:

• Experience as a Product Owner, product manager, strategy consultant, senior business analyst, or agile-delivery professional.
• Background in a major technology company, fintech, consulting firm, or financial-services organization is preferred.
• Demonstrated ownership of multiple products or squads and the ability to work across business and technology teams.
• Strong knowledge of digital customer journeys, product economics, business requirements, and KPI-led optimization.
• The ability to work onsite in Morocco throughout the assignment.

Mandatory Skills:

• Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.
• Excellent written and verbal communication; English, French and/or Arabic capability is advantageous.

Preferred Skills:

• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.