Case Manager Assistant Coordinator - POLE III

Description

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Tippecanoe County provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would present an undue hardship.

Incumbent serves as Case Manager Assistant Coordinator for the Tippecanoe County Community Corrections Work Release, Home Detention, Day Reporting, Community Integration Program, Community Transition Program and Special Treatment Court programs, responsible for maintaining case management operations and monitoring program participants. 

DUTIES:

• Enforces Department policies and regulations, including, but not limited to, evidence-based practices, quality assurance, and effective case management.  
• Assists with supervising and directing assigned personnel, including assisting in interviewing applicants and making hiring recommendations, planning and making work assignments, assisting with evaluating performance and maintaining discipline. 
• Audits case files for dosage, case plan accuracy, supervises and/or shadows case managers to review performance expectations. 
• Completes Indiana Risk Assessment System (IRAS) as required on participants, and prepares detailed case report on offenders, including maintaining required case reports, and ensuring program participants follow recommendations of IRAS and court ordered classes.
• Monitors participants in fulfilling court ordered and program obligations, such as tracking program participant movement through GPS tracking, including recording rule violations and disciplinary action, conducting hearings, and oral and urine drug screens. Submits drug screen samples to testing company and completes required forms. Meets regularly with participants to set goals and monitor court ordered requirements for compliance.   
• Remains current on evidence-based and best practices in the correctional field, including utilizing effective communication and motivational strategies when communicating with program participants. 
• Makes appropriate referrals to community agencies. Maintains communication with various agencies for participant compliance and treatment status. 
• Ensures compliance with facility rules and regulations. Records and reports inappropriate behavior to appropriate Department personnel.
• Maintains program participants electronic records, including but not limited to weekly schedules, demographic changes, treatment, employment and education. 
• Prepares statistical reports as requested.
• Responds to inquiries and maintains communication with participants, including emergency line, employers, victims, victims’ families, court staff, lawyers and law enforcement in a timely manner.
• Provides testimony in legal proceedings and in court. 
• Periodically performs duties of Case Manager Coordinator in their absence.
• Performs related duties as assigned and/or required by law.

Requirements

I. JOB REQUIREMENTS AND DIFFICULTY OF WORK:

• Bachelor’s Degree in Social Work, Criminal Justice or related area or equivalent combination of education and work experience.  
• Possession of, or ability to obtain required certifications, such as First Aid, CPR, Taser, OC spray, and Evidence Based certifications. Ability to complete 40 hours of continuing education training per year. Ability to physically train in defensive tactics. 
• Ability to meet all employer and departmental hiring and retention requirements, including passage of a drug test, background check, and polygraph examination. 
• Working knowledge of all programs at Community Corrections. May be called to Assists various law enforcement agencies with investigations and warrants concerning participants.
• Working knowledge of policy and procedures and basic understanding of assigned Community Corrections Programs.
• Working knowledge of and the ability to properly use assigned Departmental uniforms and/or equipment, including metal detector, body scanner, mechanical hand restraints, portable breathalyzer, camera, radio, and video surveillance cameras, vehicles, supplies and other equipment.
• Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare correspondence and reports. 
• Knowledge of radio frequencies, codes, and procedures.
• Knowledge of legal requirements and standard policies, practices, and general operations of the facility, with ability to apply appropriate procedures to ongoing operations.
• Ability to communicate with incensed participants and deal with situations that arise using motivational interviewing and de-escalation techniques.
• Ability to properly use standard office equipment such as, computer, printer, calculator, and telephone.
• Ability to physically perform essential duties of the position, including, but not limited to, sitting/walking at will, walking/standing/sitting for long periods, lifting/carrying objects weighing more than 50 pounds, crouching/kneeling, bending at waist, close/far vision, reaching, handling/grasping/fingering objects, speaking clearly, hearing sounds/communication, and physically restraining inmates during emergency situations.
• Ability to effectively work and communicate orally and in writing with co-workers, other County departments, various law enforcement agencies, court personnel, employment staffing companies, program participants and their families, and the public including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
• Working knowledge of and ability to follow and make practical application of customary practices, procedures, rules, regulations, and personnel policies of the Department. 
• Working knowledge of standard policies and practices of legal process, with ability to effectively apply and enforce applicable policies and procedures, complete required case reports, make recommendations to court, and apply and adapt procedures as cases demand. 
• Working knowledge of and ability to utilize Evidence Based Practices and remain current on best practices in the correctional field.
• Ability to effectively prepare and complete all required forms and reports within established department deadlines. 
• Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations, and take authoritative action applying appropriate discretion and common sense.
• Ability to teach Evidence Based classes to program participants after retaining appropriate certifications.
• Ability to testify at legal proceedings and in court.  
• Ability to perform essential functions of position without posing direct threat to health and safety of self and others in workplace.
• Ability to provide public access to or maintain confidentiality of department information and records according to State requirements.
• Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
• Ability to understand, memorize, retain, and carry out written or oral instructions and present findings in oral or written form.
• Ability to work alone with minimum supervision and with others in a team environment. Often working under pressure and on several tasks at the same time. 
• Ability to occasionally work extended, evening, weekend and/or irregular hours and travel out of town, sometimes overnight.
• Possession of a valid driver’s license and a demonstrated safe driving record.

II. RESPONSIBILITY:

Incumbent performs recurring duties according to well-established Department policies and procedures, with work priorities primarily determined by supervisor. Incumbent selects applicable methods to take authoritative action in response to situational demands. Incumbent's work is primarily reviewed through direct observation by supervisor for compliance with Department policies and procedures. Errors in decisions or work are usually prevented through procedural safeguards, are detected by supervisory review, and may lead to endangerment of self and/or others.

III. PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent communication with co-workers, other County departments, various law enforcement agencies, court personnel, employment staffing companies, program participants and their families, and the public for purposes of monitoring and evaluating participants, exchanging information, explaining policies and procedures, and supervising inmates. Incumbent's work frequently involves non-routine problem-solving to gain cooperation of law offenders in situations that may jeopardize the safety of the public and/or incumbent.

Incumbent reports directly to Case Manager Coordinator.

IV. PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in a detention facility and in the field, involving sitting/walking at will, walking/standing/sitting for long periods, lifting/carrying objects weighing more than 50 pounds, crouching/kneeling, bending at waist, close and far vision, reaching, handling/grasping/fingering objects, speaking clearly, hearing sounds/communication.  

Incumbent is frequently exposed to the hazards associated with jail operations, such as violent individuals and communicable disease. No prolonged extreme physical demands are associated with normal duties or assignments. Incumbent works with potentially dangerous, violent, and abusive program participants and must respond swiftly, rationally, and decisively in the situation.

Incumbent is occasionally required to work evenings, extended, and weekend hours.