IT Support Technician

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an IT Support Technician to join our IT Infrastructure Team. This individual will report into our IT Team Lead and is responsible for providing hands-on technical support and maintaining IT infrastructure at the Canal Winchester, Ohio fulfillment center and office facility. The individual will serve as the primary on-site IT point of contact and escalation resource for all infrastructure and end-user technology related issues at the facility.

Role Type: Full-Time, Non-Exempt 

Location: On site at 6085 Winchester Pike, Canal Winchester, OH 43110

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. EST

Base Salary: $50,345 – $62,931 per year

Responsibilities: 

• Provide timely technical support for on-site and remote end users
• Diagnose, troubleshoot, and resolve hardware, software, network, and infrastructure issues
• Install, maintain, and troubleshoot a wide range of IT systems and devices, including PC/laptop hardware and software, printers, network equipment, video surveillance systems, and voice/phone systems
• Support warehouse technologies including RF scanners, barcode scanners, tablets, wireless access points, and related systems
• Provide basic network support including switch patching, cabling validation, and wireless troubleshooting
• Perform basic administration of Microsoft 365 and Azure AD accounts, user access, and permission management
• Deploy and maintain desktop images and application software
• Conduct IT onboarding for new hires, including device provisioning, account and access setup, and onboarding sessions with end users
• Coordinate and work with third-party vendors for hardware repairs, network cabling, and other technical service requests
• Provide 'remote hands and eyes' support for corporate IT and external vendors
• Assist with security systems including video surveillance and access control technologies
• Ensure adherence to company IT security standards, patching policies, and access control procedures
• Maintain asset inventory and lifecycle management for IT equipment
• Document technical procedures and update IT support documentation
• Manage and monitor the company's ticketing system to track, prioritize, and resolve incidents and service requests
• Safely lift and move moderately heavy equipment such as computers and printers
• Provide occasional off-hours or emergency support when required

Requirements: 

• Associate's degree in IT, Business, or similar field
• 2+ years of Level1/Level2 IT Support experience
• Strong knowledge of Windows operating system and PC hardware
• Working knowledge of Microsoft 365 administration
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, switching, wireless)
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and multi-task in a fast-paced environment
• Solid communication and interpersonal skills
• Polite and friendly demeanor with a passion for helping others

Preferred Qualifications: 

• Experience working in a warehouse, logistics, or distribution facility environment
• Experience supporting printers, mobile devices, RF scanners and other warehouse IT related hardware and software
• Working knowledge of Android and Apple operating systems
• Basic understanding of structured cabling infrastructure (copper and fiber)
• Familiarity with collaboration tools such as Slack and Microsoft Teams

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.