Customer Success Lead

Company Overview:CyberPhore is a fast-growing digital solutions and cybersecurity agency providing enterprise-level web development, managed website security, and high-performance digital marketing services. We focus on delivering measurable results and long-term success for our clients. Learn more at our homepage: https://www.cyberphore.com Role Overview / Job Description:CyberPhore is seeking a Customer Success Lead to manage enterprise client relationships, oversee onboarding, and ensure long-term satisfaction. The role is responsible for guiding clients through successful adoption of our services, maintaining service quality, and driving retention and growth across CyberPhore’s solutions. Key Responsibilities:Lead onboarding, training, and adoption of CyberPhore services for enterprise clientsBuild strong client relationships and act as a trusted advisorMonitor service delivery against SLAs and KPIsConduct quarterly business reviews and provide strategic recommendationsIdentify upsell and cross-sell opportunities across Web Development, Digital Marketing, and Managed Website Security servicesMaintain comprehensive client documentation and project trackingCollaborate with internal teams to ensure successful service executionResolve client issues promptly and proactivelyDevelop processes to improve customer satisfaction and retention Required Qualifications:3–5 years of experience in customer success, account management, or client strategy rolesStrong understanding of digital services or technology deliveryExcellent communication, relationship-building, and problem-solving skillsProven ability to manage enterprise accounts and long-term client relationshipsExperience with CRM and project management tools Preferred Skills:Experience in digital agencies, IT, SaaS, or cybersecurity environmentsKnowledge of onboarding, adoption, and retention best practicesStrategic thinking and ability to drive client growth initiatives Benefits:Competitive salary and benefitsFully remote work environmentOpportunity to work with global clients and leadershipCareer growth in digital and cybersecurity services How to Apply:Submit your resume and a brief cover letter via CyberPhore’s homepage: https://www.cyberphore.com