Dutch Speaking Customer Service Representative (on-site)

We are actively hiring driven, service-oriented individuals to join our expanding team in Bulgaria's lively capital. In this position, you will act as the primary point of contact for a world-renowned corporate travel platform, helping business professionals manage their itineraries with absolute confidence and peace of mind.

This role goes far beyond traditional customer service—you will act as a digital concierge for corporate clients. As a Travel Management Consultant, you will use your problem-solving skills to deliver elite support in both Dutch and English, helping travelers navigate international itineraries and unforeseen schedule changes.

Key Responsibilities & Daily Workflow

As a Corporate Travel Advisor, your daily operational duties will include:

• Multichannel Communication: Responding quickly to inbound inquiries from Dutch-speaking corporate clients via phone calls, emails, and live chat platforms.
• Itinerary Management: Handling end-to-end travel logistics, including reserving, modifying, or canceling flights, hotel accommodations, and rental cars.
• Database Navigation: Utilizing advanced global distribution systems (GDS) and internal corporate software to retrieve and deliver accurate travel information.
• Disruption Management: Resolving real-time travel emergencies—such as cancellations, delays, or missed connections—to minimize the impact on the client's business trip.
• Elite Service Standards: Maintaining a calm, empathetic, and highly professional tone to preserve the premium reputation of our partner brand.
• Fully Funded Onboarding: No background in travel or customer care? No problem. We provide a comprehensive, fully paid training academy to teach you our systems and industry standards from scratch.

Candidate Profile: Requirements & Qualifications

We value clear communication, language proficiency, and a positive mindset above specialized industry experience.

Language & Eligibility Criteria

• Dutch: Native or near-native mastery (C1/C2 level) in both written and spoken formats.
• English: Upper-intermediate command (B2 level minimum) for internal teamwork, global systems tracking, and corporate updates.
• Work Format: Full willingness to work entirely on-site at our centrally located, high-tech corporate office in Sofia.

Professional Competencies & Tech Skills

• Interpersonal Approach: Exceptional communication skills marked by a polite, welcoming, and solution-driven attitude.
• Tech Savviness: Strong computer literacy, with the ability to navigate multiple screens and software tools simultaneously.
• Composure Under Pressure: The natural capacity to stay level-headed and efficient when managing time-sensitive travel emergencies.

Compensation, Perks & Company Culture

We believe in supporting our employees and rewarding premium language skills with a robust benefits package:

• Earnings Structure: A competitive, fixed monthly base salary supplemented by performance-based monthly cash rewards.
• Immediate Protection: Full private health and life insurance plans active starting on your very first day under contract.
• Career Growth: Clear, structured advancement tracks designed to help you earn internal promotions into Team Leader, Quality Assurance, or Corporate Trainer roles.
• Workplace Environment: A vibrant, international office setting featuring regular team-building activities, social events, and dedicated on-site break rooms.
• Extra Incentives: Monthly meal vouchers, subsidized sports club passes (such as a Multisport card), and various employee discounts.

Relocation Assistance to Bulgaria

If you are moving from another country to join our team in Sofia, our mobility coordinators will ensure a smooth, stress-free transition:

• Paid Travel: The company covers the entire cost of your initial flight ticket straight to Sofia.
• Initial Housing: Complimentary hotel lodging provided upon arrival to give you a stress-free base while searching for a permanent apartment.
• Administrative Assistance: Step-by-step guidance from our local HR staff to help you secure local residency paperwork, register for tax purposes, and open a local bank account.

Why Choose Sofia?

Sofia is a hidden gem among European capitals, effortlessly blending rich historic heritage with a modern, fast-paced lifestyle. Expats enjoy a highly affordable cost of living, fantastic dining and nightlife options, and easy access to gorgeous mountain hiking trails situated just 30 minutes outside the city center.

How to Apply

Ready to take the next step in your career while experiencing life in a booming European capital? Select "Apply Now" to send over your current English resume and begin our virtual interview process!