Manager – Financial Processes & Transformation

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Job Description

The Manager will support Asia Finance Transformation to review and streamline key finance processes to reduce manual tasks to support data driven business decision making. The incumbent will focus on analyzing and redesigning current process, work with technical team to develop solutions and roll out the new processes which may extend to have an impact regionally / globally.

The role directly reports to Director Financial Processes & Transformation in MITDC.

Role and Responsibilities

• Key member of finance process redesigns and change management across Asia Business Units

• Review scope will cover all finance process in regional and business unit finance teams

• Map out the revamped end to end finance processes, from onshore to shared services

• Design of the new process should consider Regional and Global impact or becomes a global solution. Liaise with Group / Regional Finance teams when launch has a global / regional impact

• Meet with process owners to understand current issues, identify area of improvement and provide appropriate solutions that is aligned with company objectives and to realize the intended benefits

• Launch the new processes with detailed plans including deliverables, timelines, and milestones

• Develop systematic approach and plan the change enablement for the impacted stakeholders including post launch review

• Actively engage in change enablement activities including change impact analysis, stakeholder communications, training and achieve high adoption rate of the new finance processes

• Collaborate with technical team to introduce tools to support the new finance processes where required

• Prioritize and align on the initiatives to implement and deploy with local finance teams

• Provide regular status update to project sponsors and stakeholders

• Identify and manage risk that may jeopardize the implementation and deployment of the new finance processes

• Develop key performance indicators for the transformation initiative and track the benefits post introduction of the new processes

• Lead the regular business reviews and produce dashboard and metrics reports detailing the business unit team performance (productivity, utilization, and attendance), challenges and areas for improvement

Qualifications

• University graduated in Accounting, Finance, Information Technology, or relevant disciplines

• CPA/CFA holder or equivalent a plus

• Minimum 5 years of experience working in areas of Accounting, Finance and / or Finance Transformation and Process Improvements preferably within insurance, banking or financial institutions

• Financial Planning and Analysis working experience is preferred

• Experience supporting large, cross-functional, organization-wide process transformations, digital literacy preferred

• In-depth understanding of Manulife Finance processes and systems is a plus

• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities

• Challenging the status quo, proactive thinking, process minded, and delivery focused

• Strong analytical, planning, execution, and problem-solving skills with a desire to improve and bring value to business unit finance teams

• Ability to influence others to achieve a common goal through insightful and data-driven recommendations

• Excellent English written and verbal communication skills to drive culture change and engagement of the new processes

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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