Associate Dispute Resolution OTC with Spanish

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring a  Associate Dispute Resolution OTC with Spanish

As a key player of the finance operations role in Smith+Nephew you will be
responsible for shaping the Disputes Centre of Excellence for Spain and Portugal. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements

What you will be doing?

• Resolve customer disputes in a timely manner, backed by appropriate documentation.

• Communicate resolutions to customers clearly and professionally.

• Coordinate queries with relevant internal departments.

• Analyze root causes of disputes and implement corrective actions.

• Maintain accurate dispute records and track resolution progress.

• Contribute to the accuracy of customer master data.

• Escalate unresolved issues to appropriate teams or managers.

• Proactively support and collaborate with other team members.

• Ensure compliance with policies and deliver quality checks and process improvements.

• Maintain operational documentation and provide process training when needed.

• Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.

What will you need to be successful?

• Experience in order management, customer service, collections, or a similar role would be a strong advantage. However, we also welcome candidates with transferable experience who are eager to develop their expertise.

• A proactive mindset and a passion for identifying and implementing process improvements.

• Intermediate Excel skills, with the ability to work comfortably with data. Experience with SAP, GetPaid, EDI, or ESKER would be beneficial, but is not essential

• Fluent English and Spanish (minimum B2 level) are required. Portuguese would be considered a strong asset .

• Excellent communication, decision-making, and relationship-building skills. Ability to thrive in a fast-paced, cross-functional environment.

At Smith+Nephew we offer

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, company stock saving plan 

Work/Life Balance: paid volunteering hours, flexible approach 

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform 

Flexibility: possibility of working in hybrid model 

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program, mentoring program 

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