Warranty Administrator

Description

Turn your attention to detail into a career that keeps customers moving and our service team running strong.

Colton RV & Marine is looking for a highly organized, detail-oriented Warranty Administrator to join our team at our Lake Avenue Service Center. In this role, you’ll play an important part in the success of our service operation by ensuring manufacturer and aftermarket warranty claims are processed accurately, submitted promptly, and followed through to payment.

You’ll work closely with our service team, manufacturers, and warranty providers to resolve issues, maintain accurate documentation, and help maximize warranty recovery. Your work directly impacts dealership profitability, cash flow, and most importantly, the experience we provide to our customers.

This is a great opportunity for someone who enjoys solving problems, keeping details organized, following processes through from start to finish, and being a dependable resource for the people around them.

At Colton RV & Marine, we exist to provide an amazing experience for our employees and customers.  Our values of Being Driven, Integrity, and Owning Every Moment guide everything we do, while a Hungry, Humble & Smart mindset shapes how we work, communicate, and support one another. 

Your Accountabilities Include:

• Prepare, submit, and follow up on warranty claims
• Assist with body shop warranty claims and follow up on outstanding claims
• Reconcile all warranty receivables and work with the accounting department to obtain payments
• Follow up on all warranty receivables to ensure payment promptly, contacting customers as needed to schedule appointments for special order parts
• Keep track of all warranty parts by noting the repair order number, date of replacement, and date on which part may be disposed
• Maintain all service and customer records as required by the warrantor
• Check in new units from factory, noting defects and creating work orders
• Uphold the highest ethical standards
• Obtain any needed warranty or customer authorization before working on a unit, including taking pictures, faxing in for authorization, or any / all procedures as prescribed in the manufacturer’s warranty policy & procedure manuals
• Keep current with all factory recalls & announcements
• Work alongside shop foremen, warranty clerk, lead technicians, and service advisors to enhance customers' service experience

Requirements

• Valid Driver’s License and acceptable driving record
• Previous warranty administrator experience is a plus, but not required
• Proficient MS Office knowledge; computer software and internet proficiency
• Must be detail-oriented and have strong organizational/sequencing skills
• Excellent verbal, written communication and computer skills
• Excellent communication and listening skills to resolve issues professionally and tactfully over the phone and in person
• Ability to accept additional tasks, duties, and/or direction from management
• Requires some bending, climbing, and kneeling to take photographs of various areas on an RV

Salary Description:

$18-21/hourly base rate + Commission (estimated annual salary of $55,000 - $65,000)