Warranty Administrator

At Pfaff Automotive Partners, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Warranty Administrator for Audi Vaughan. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! 

As a Warranty Administrator, you will be responsible for ensuring that the warranty and extended warranty repair orders (ROs) are submitted to the manufacturer or warranty company for collection. You will also responsible for reviewing all service invoices and classifying and coding all warranty invoices.    

Duties and Responsibilities 

• Calculates and verifies payments to Technicians as per the completed ROs.  

• Posts all manufacturers’ warranties in CDK, as per the completed RO.  

• Collects, sorts and verifies all completed warranty ROs at the conclusion of the workday.   

• Separates ROs into warranty and customer pay classifications.   

• Registers applicable used vehicles for CPO in VCAS.  

• Processes warranty applicable ROs as required.   

• Follows up on any outstanding warranty and extended warranty claims.   

• Keeps all receivables current with respect to warranty administration, and ensures used cars are registered with the manufacturer.   

• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership. 

Skills and Qualifications 

• Experience in the automotive field, preferably in warranty.  

• A minimum of 2 to 3 years in an accounting capacity, or similar role.  

• One-Eighty and CDK experience.  

• Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer, Outlook and/or other accounting software.  

• Valid Ontario Driver’s License and a clean driver’s abstract. 

Why Work For Pfaff? 

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package. 

• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance. 

• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. 

• Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount. 

Pay: $45,000 - $70,000 based on experience and qualifications

Vacancy: This is an existing vacancy

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. 

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process   

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.