Warranty Administrator

Description

The Warranty Administrator is a vital role within our organization, responsible for managing and overseeing warranty claims and processes for products or services. This position plays a crucial role in ensuring customer satisfaction and maintaining compliance with warranty agreements.

Responsibilities:

• Warranty Claims Processing: Receive, review, and process warranty claims submitted by customers or dealers.
• Documentation: Maintain accurate records of warranty claims, including documentation of customer information, product details, and claim status.
• Verification: Verify the eligibility of warranty claims by reviewing warranty agreements, service records, and product specifications.
• Communication: Communicate with customers, dealers, and service technicians to gather necessary information and provide updates on claim status.
• Approval: Determine whether warranty claims are approved or denied based on warranty terms and conditions.
• Parts and Labor: Coordinate the procurement of necessary replacement parts and labor to address approved warranty claims.
• Billing: Prepare and submit warranty claims for reimbursement to the manufacturer or warranty provider.
• Customer Support: Provide support and assistance to customers who have questions or issues related to warranty claims.
• Quality Control: Ensure that warranty repairs meet quality standards and are completed in a timely manner.
• Reporting: Generate and maintain reports on warranty claim trends, approval rates, and customer feedback.
• Process Improvement: Identify opportunities to streamline and improve the warranty claims process.
• Compliance: Ensure compliance with warranty agreements, terms, and regulations.
• Training: Provide training and guidance to dealers, service technicians, and staff on warranty procedures and policies.

Requirements

• High school diploma or equivalent (associate's or bachelor's degree preferred).
• Previous experience in warranty administration, claims processing, or customer service.
• Knowledge of warranty terms, policies, and procedures.
• Attention to detail and strong organizational skills.
• Effective communication and interpersonal skills.
• Problem-solving abilities and the ability to handle customer inquiries and issues professionally.
• Basic computer skills, including proficiency with spreadsheet and database software.
• Time management skills and the ability to meet deadlines.
• Ethical and values-driven approach to warranty administration.
• Knowledge of the products or services covered by warranty (industry-specific knowledge is a plus).

Benefits:

• Health, dental, vision, and life insurance
• Employee discount
• Paid time off
• 401k plan

Position Type:

This is a full-time position with regular business hours.

Affirmative Action (AAP/EEO statement):

NVG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

NVG uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.  

NVG is a drug-free workplace.

Disclaimer:

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned; 

This job description is subject to change at any time. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.